Associate Project Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Associate Project Manager initiates the onboarding of B2B integration projects, supports high-volume activities, and keeps clients and internal SHI teams/stakeholders aware of upcoming milestones and open items. The specialist also adjusts the implementation schedule to accommodate last-minute changes, urgent requests, and changing priorities. This role involves acting as the single point of contact for issues or escalations, managing changes to project scope, and facilitating project and scrum events. The Associate Project Manager communicates status updates, coaches team members on their roles, and ensures project accuracy using management tools like Jira, DevOps, Asana, and MS Project.

Role Description

• Guide and educate clients, vendors, and internal stakeholders about the integration process and service catalog options and costs.
• Lead project engagements to achieve the scope as described in Statements of Work.
• Conduct project kick-offs and create project schedules to ensure timely and budgeted execution.
• Assemble and coordinate the project team, establishing roles and responsibilities.
• Communicate customer status updates, including action items, issues, risks, and develop mitigation plans.
• Execute change requests to project scope, schedule, and/or cost as needed.
• Act as the single point of contact for any issues or escalations throughout the project.
• Conduct project close activities to confirm deliverables were achieved.
• Organize and facilitate project and scrum events.
• Coach and mentor all parties on their roles and responsibilities related to a project.
• Manage and ensure accuracy for projects using project management tools such as Jira, DevOps, and MS Project.

Behaviors and Competencies

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
• Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact.
• Results Orientation: Can set personal goals and work towards them, achieving results consistently.
• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.
• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions.
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

Skill Level Requirements

• The ability to effectively utilize applications like Asana and MS Office tools to enhance productivity and perform various tasks efficiently
• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied
• Expertise in various project management frameworks such as Agile, Waterfall, and Scrum, to effectively plan, execute, and close projects
• Proficiency in facilitating Agile Scrum practices, guiding teams through the Scrum framework to ensure efficient and successful project delivery
• Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources
• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• Experience within the B2B.
• Experienced with analytics, dashboards, reports, and presentations
• 2-4 years of experience in a customer-facing project management role required
• 2-4 years of experience in an agile scrum environment preferred

The estimated annual pay range for this position is $50,000 - $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status