Wayfair’s Physical Retail team is seeking a Manager to lead the B2B experience for all Physical Retail stores across Wayfair, AllModern, Birch Lane, Joss & Main, and Perigold. This role is uniquely positioned to directly influence the newly created physical retail experience and help drive Wayfair’s long term omnichannel strategy for B2B customers. The B2B Program Lead will report into the Head of CX, Salesfloor, and PMO within the Physical Retail organization.
The B2B Manager, Physical Retail will be responsible for leading, developing, and measuring the B2B experience in our physical retail stores across all brands. They will assess the current B2B offering in our stores to identify our biggest opportunities and create a roadmap to address those opportunities in collaboration with cross-functional partners.
A successful candidate is able to work effectively within a lot of white space, rolling up their sleeves to identify the biggest opportunities based on internal and external data (i.e. competitors) and then create goals and measure success against those opportunities. This person must be able to collaborate across several cross-functional teams (GMs, tech and product teams, to solve for the retail program within the broader B2B ecosystem.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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