Accor

Global hotel management, franchising, loyalty programs

Event Assistant

Production ManagementConfirmed live in the last 24 hours

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

Complete secondary education.
Good communication and organization.
Basic computer skills.
Organization, flexibility and adaptability, teamwork, proactivity, attention to detail, and professional, courteous conduct.

Responsibilities

Assist with organizing, setting up, and preparing the infrastructure required for events at the unit, following established procedures and company quality standards.
Support customer service, reservations, and event operations.
Update systems, organize information, and monitor requests to contribute to service quality and customer satisfaction.
Serve customers by phone, email, and digital channels.
Enter and track reservations in the system.
Support the reception and commercial departments.

Desired Qualifications

Experience in customer service.

Descrição da vaga

Auxiliar na organização, montagem e preparação da infraestrutura necessária para a realização de eventos na unidade, garantindo o cumprimento dos procedimentos estabelecidos e dos padrões de qualidade da empresa. Prestar suporte no atendimento aos clientes, nos processos de reservas e operacionalização de eventos, bem como na atualização de sistemas, organização de informações e acompanhamento das demandas, contribuindo para a excelência dos serviços prestados e a satisfação dos clientes.

Qualificações

Organização
Flexibilidade e adaptabilidade
Boa comunicação
Trabalho em equipe
Proatividade
Atenção aos detalhes
Postura profissional e cordialidade

Informações adicionais

Atendimento ao cliente por telefone, e-mail e canais digitais
Lançamento e acompanhamento de reservas no sistema
Apoio às áreas de recepção e comercial

Qualificações
Ensino médio completo
Boa comunicação e organização
Conhecimento básico em informática

Desejável: experiência com atendimento ao cliente.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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