Ritchie Bros.

Asset management and heavy equipment auctions

Senior Customer Service Representative

Customer SupportPosted on Nov 10

Full-timeFremont, CA, USA$21.69In-person

About the Job

Requirements

One to three years of experience in a high-volume customer contact environment with additional transactional duties and responsibilities.
Demonstrated commitment to maintaining strict ethical standards both on and off the job.
Ability to maintain confidentiality while dealing with contracts and consignors.
Flexibility to perform other tasks as assigned.

Responsibilities

Support customers with obtaining registrations and required documents for consignors at auctions, and provide buyers with proper paperwork and car faxes.
Receive consignor inquiries and ensure consignors provide the proper documentation to sell their transportation items at auctions.
Gain and apply knowledge of business processes to best support customers.
Ensure external customers have a positive experience doing business with Ritchie Bros.
Ensure requests from internal customers are handled promptly and accurately.
Resolve issues and track interactions related to customer requests.
Provide information about upcoming auctions and equipment.
Proactively report areas of customer concern.
Perform other duties as required from time to time.
Perform E-Clerking duties if required and as opportunities become available.
Work closely with Territory Managers.
Provide buyers with proper documentation to register purchases from an RBA auction.

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
Demonstrated commitment to maintaining strict ethical standards - both on and off the job
Professional office work environment

Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.
Gain and apply knowledge in the processes of our business in order to best support our customers.
Ensure that external customers have a positive experience doing business with Ritchie Bros.
Ensure that requests from internal customers are acted upon timely and accurately.
Resolve issues and track interactions relating to customer requests.
Provide information related to upcoming auctions and equipment.
Proactively reports areas of customer concerns.
Perform other various duties as required from time to time.
E-Clerking duties if required and as opportunities become available.
Work closely with Territory Managers.
Ensure confidentiality while dealing with contracts and consignors.
Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
Flexible and willing to perform other tasks as assigned

Minimum Salary: $21.69

Maximum Salary: $21.69

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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