Imaging Scheduler

Job Description:

The Imaging Scheduler is responsible for the prioritization and scheduling of patient examinations and patient instruction concerning preparation and timetable. This position is also responsible for answering phones and directing calls as necessary.

This is a great opportunity for someone looking to gain experience in a healthcare setting. Previous healthcare experience is helpful but not required. We’re looking for someone with strong customer service and communication skills, attention to detail, good computer and typing skills, and the ability to multitask and prioritize in a busy environment.

Previous experience in customer service, reception, scheduling, registration, or a medical office setting is preferred but not required.

Posting Details

• Shift Details: Full Time, rotating shifts, 7 days/week
• Shift Times: Department coverage includes a variety of start times beginning as early as 5:30 a.m. Candidates with flexibility to work varying shifts and start times are preferred.
• Unit/Location: Imaging Administration at Utah Valley Hospital / Pederson Tower and UVOC Buildings.
• Additional Details: Minimal weekend rotation, typically every few months, plus one major and one minor holiday per year.

Essential Functions

• Schedules patients for examination and gives instructions regarding exam preparation.
• Coordinates emergency and add-on examinations with technical staff and radiologists.
• Prioritizes patient examinations and coordinates multiple examinations with other areas.
• Provides information concerning examination content, pre-examination instructions, and timetables.
• Acts as a liaison between physician offices and department concerning needed preps, medical necessity, information, and problems.
• Answers calls that come into the department and routes them to appropriate personnel.

Skills

• Answering Telephones
• Directing Calls
• Customer Service
• Scheduling
• Data Entry
• Physician Offices
• Medical Terminology
• Prioritization
• Radiology
• Workforce Planning

Qualifications

• Experience using computers in an office setting or doing data entry.
  - and –
• Demonstrated customer service experience
• Medical terminology or training (preferred)
• Experience in a Radiology setting (preferred)
• Bilingual (preferred)

Physical Requirements

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.)
• May be expected to stand in a stationary position for an extended period of time.

Location:

Intermountain Health Utah Valley Hospital

Work City:

Provo

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.41 - $28.14

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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