GoHealth Urgent Care

Joint-venture urgent care platform with systems

Medical Assistant Training Coach

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeAnderson, IN, USANo salary listed

About the Job

Requirements

A high school diploma or equivalent is required.
Training, coaching, or teaching experience is required.
Experience using Electronic Health Records (EHR) is required.
Strong communication, organization, and presentation skills are required.
Willingness to travel and work a flexible schedule is required.
One of the following certifications is required: CMA, RMA, CCMA, NCMA, NRCMA, or ARMA.
LPN or RN, EMT, or CNA may be accepted in lieu of Medical Assistant certification at hire.
Basic Life Support (BLS) certification is required, or must be obtained within the required timeframe.
Computerized Provider Order Entry (CPOE) certification is required if required by the role.
State-specific Medical Assistant credentialing requirements apply where applicable.

Responsibilities

Deliver hands-on practical skills training using approved competency-based methods.
Assess and validate Medical Assistant competencies for new hires, transfers, and team members needing additional support.
Conduct center and department onboarding and orientation.
Facilitate workshops and serve as backup for classroom-based training as needed.
Complete training documentation and competency assessments using approved digital tools.
Conduct 30-, 60-, and 90-day check-ins to support learner confidence and readiness.
Collaborate with Training Specialists and Learning Leaders to continuously improve training programs.
Travel within the assigned market to support centers and new hires.
Work operational shifts when training activities are not scheduled.
Support providers, radiologic technologists, and patients through clinical and administrative duties.
Perform patient intake, take vital signs, conduct point-of-care testing, and prepare exam rooms.
Assist with patient registration, insurance verification, scheduling, and follow-up calls.
Maintain supplies, inventory, equipment logs, and quality control documentation.

Desired Qualifications

Graduation from a Medical Assistant program is preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor is preferred.
Urgent care or fast-paced clinical environment experience is preferred.

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Medical Assistant Training Coach

About GoHealth Urgent Care

At GoHealth Urgent Care, we put patients first—delivering an effortless care experience through a welcoming culture, operational excellence, and strong partnerships with leading health systems and the communities we serve.

We believe great care starts with great people. That’s why learning, development, and clinical excellence are central to everything we do.

The Opportunity

We’re looking for a Medical Assistant Training Coach who is passionate about teaching, coaching, and developing others. In this role, you’ll partner with Learning and Operations teams to deliver hands-on, competency-based training that prepares Medical Assistants to confidently and consistently deliver high-quality patient care.

This role is ideal for an experienced Medical Assistant who enjoys mentoring, traveling within a market, and playing a meaningful role in onboarding and upskilling clinical team members.

What You’ll Do

Training & Coaching

Deliver hands-on, practical skills training using approved competency-based methods
Assess and validate Medical Assistant competencies for new hires, transfers, and team members needing additional support
Conduct center and department onboarding and orientation
Facilitate workshops and serve as backup for classroom-based training as needed
Complete training documentation and competency assessments using approved digital tools
Conduct 30-, 60-, and 90-day check-ins to support learner confidence and readiness
Collaborate closely with Training Specialists and Learning Leaders to continuously improve training programs

Clinical & Operational Support

Travel within the assigned market to support centers and new hires
Work operational shifts when training activities are not scheduled
Support providers, radiologic technologists, and patients through clinical and administrative duties
Perform patient intake, vitals, point-of-care testing, and exam room preparation
Assist with patient registration, insurance verification, scheduling, and follow-up calls
Maintain supplies, inventory, equipment logs, and quality control documentation

What We’re Looking For

Required Qualifications

High school diploma or equivalent
Training, coaching, or teaching experience
Experience using Electronic Health Records (EHR)
Strong communication, organization, and presentation skills
Willingness to travel and work a flexible schedule

Preferred Qualifications

Graduate of a Medical Assistant program
One or more years of Medical Assistant experience under a licensed healthcare supervisor
Urgent care or fast-paced clinical environment experience

Certification Requirements

One of the following certifications is required

CMA, RMA, CCMA, NCMA, NRCMA, or ARMA

Accepted in lieu of MA certification at time of hire:

LPN or RN
EMT
CNA

Additional requirements:

Basic Life Support (BLS) certification (or obtain within required timeframe)
Computerized Provider Order Entry (CPOE) certification if required by role
State-specific MA credentialing requirements apply where applicable

Why You’ll Love Working Here

Make a direct impact on patient experience by shaping clinical excellence
Play a key role in developing and mentoring Medical Assistants
Partner with passionate clinical, learning, and operations leaders
Be part of a mission-driven organization focused on growth, innovation, and community care

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About the Company

GoHealth Urgent Care

Joint-venture urgent care platform with systems

GoHealth Urgent Care builds a network of urgent care centers through joint venture partnerships with established health systems to provide on-demand, walk-in medical care. It combines physical clinics with a digital front door, offering omnichannel access via virtual visits, online check-in, and real-time wait times, along with on-site services such as X-rays, labs, vaccinations, and physicals. The platform uses data analytics and AI to optimize location strategy and operations while delivering a seamless patient journey akin to ordering a ride. What sets GoHealth apart is its integration with health system partners, leveraging their clinical expertise and community presence to extend reach, improve access, and reduce costs. Its goal is to lower costs, enhance access to quality care, and improve patient experience by acting as the accessible entry point to the broader healthcare ecosystem for the communities it serves.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 2013

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