Head of Professional Services
Amazon
Head of Professional Services
Amazon
Sells products online and rents cloud computing
The Amazon Web Services Professional Services (ProServe) team is looking for an experienced Head of Professional Services, Korea (ProServe Area Sales Leader) to lead and grow the AWS ProServe business in Korea. You'll own the P&L for the Korea ProServe practice — driving revenue growth, building high-performing teams, and leading transformative cloud and GenAI consulting engagements for Korea's largest enterprise customers across IT strategy, migration, modernization, and cloud adoption.
As the PS Area Leader, you will lead a team of ProServe Account Executives and Cloud Architects (pre-sales), with dotted-line leadership of Practice Managers and Delivery Consultants who deliver technical design, custom integration, and solutions implementation work. You will develop trusted relationships with C-level executives at Korea's leading enterprises, serve as the executive sponsor for key engagements, and act as the primary escalation point for complex enterprise relationships. You are focused on delivering outcomes through your teams — removing roadblocks, shaping strategy, and ensuring the organization has the talent, tools, and support to exceed goals.
You will demonstrate proficiency in P&L management, sales methodologies, and pipeline governance coupled with strong strategic thinking and change management abilities. The ProServe Area Sales Leader will be measured against key metrics including Revenue, Billable Bookings, pipeline growth, partner contribution, and customer satisfaction. This leader will also contribute at the WW level to design and drive the cloud-based IT consulting model of the future — including emerging technology areas such as generative AI.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud initiatives — from migration and modernization to generative AI adoption — through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
• People Leadership — Coach, mentor, and develop a team of regional managers, architects, and consultants. Attract top talent and build a high-performance culture across Sales, Delivery, and Partner teams.
• Business Performance — Drive Korea Area revenue and pipeline through transformative engagements in GenAI, IT strategy, distributed architecture, and cloud operations. Lead ProServe sales to accelerate AWS adoption.
• Executive Engagement — Develop trusted relationships with customer CIOs, CTOs, and business executives. Provide strategic leadership, relationship management, and pre-sales support.
• Partner Ecosystem — Establish relationships with key system integrators, software vendors, and managed services providers. Deliver joint proposals to help partners succeed in complex customer engagements.
• Cross-Functional Alignment — Operate within the ProServe Geo leadership team. Collaborate with enterprise sales, technical sales, and support teams. Contribute at the WW level to advance the cloud-based consulting model.
• Escalation Management — Serve as the primary escalation path for internal teams and customers. Navigate enterprise relationships to drive outcomes.
• Delivery Excellence — Oversee high-quality delivery of customised engagements across enterprise and public sector customers.
• Area Readiness — Ensure the Korea Area is equipped to engage new and existing customers across a portfolio of transformative projects spanning cloud and AI.
A day in the life
This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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- Experience working with systems integrators and consulting companies to achieve sales
- Experience with customer relationship management, especially C-suite level customer engagement
- 15+ years of experience in IT professional services and/or management consulting, including extensive senior leadership experience driving P&L ownership, revenue growth, and delivery excellence.
- Third-level management experience leading professional services teams in high-growth technology environments, with proven ability to coach, mentor, and scale sales organizations
- Experience designing and operating modern, scalable delivery models for technology consulting services in cloud and AI/ML environments
- Experience coordinating and leading large-scale Digital or Global IT Transformation initiatives
- Experience implementing AWS services in a variety of distributed computing environments
- Technical thought leadership in one or more areas such as generative AI, cloud computing, IT security, application development, infrastructure architecture, or data analytics
- Demonstrated industry leadership in IT service management, cloud strategy, or enterprise IT transformation with strong negotiation, risk management, and vendor management capabilities
- Proven track record of implementing cloud services across a variety of enterprise environments with measurable performance outcomes
- Experience in sales coaching, mentoring, and building scalable prospecting and pipeline management practices across distributed teams
- Advanced degree in engineering and/or business
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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