Full-Time

Senior Customer Success Manager

Forter

Forter

501-1,000 employees

Forter offers a Trust Platform for digital commerce, leveraging fraud

Data & Analytics

Senior

Toronto, ON, Canada

Required Skills
Sales
Communications
Requirements
  • Bachelor's Degree
  • Minimum 6 years of relevant experience post-live, client-facing Customer Success experience
  • Excellent communication skills, especially at the C-level
  • Demonstrated excellence at success planning across a large and complex book of business
  • High fluency in technical topics for a non-technical operator
  • Proven track record of landing and expanding large strategic accounts
  • Background in enterprise SaaS sales, program management, and SaaS startups
Responsibilities
  • Own the end to end customer relationship, from go-live through renewal, for our largest and most strategic customers
  • Enable a variety of client stakeholders on Forter's portal and technology close to the account going live
  • Quarterback high impact engagements, particularly executive business reviews to communicate Forter's value and impact to client executives
  • Procure advocacy from clients in the form of reference calls, case studies, etc.
  • Leverage client relationships and knowledge of Forter's solution to generate upsell opportunities
  • Own the retention number for your book of business and oversee the renewal process for expiring client contracts
  • Share key insights about Forter's product and processes internally with our Product and leadership teams
  • Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
  • Maintain clean data within our internal systems to ensure that both you and Forter's leadership team have the most accurate info possible about the book of business

Company Stage

Series F

Total Funding

$525M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

19%