Full-Time

Customer Success Manager

French speaking

Confirmed live in the last 24 hours

WalkMe

WalkMe

1,001-5,000 employees

Digital adoption platform for user guidance

Enterprise Software
AI & Machine Learning

Senior

London, UK

Hybrid work model with flexible hours.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 5+ years of customer facing experience in Enterprise SaaS customer success, account management, project management, pre-sales or post-sale services, working with Fortune 1000 companies and their executives.
  • Experience managing a quarterly retention and growth quota.
  • You've maintained a book of Enterprise customer accounts (4000+ Employees).
  • Increase customer satisfaction, adoption, and retention applying to a technical product.
  • High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities.
  • Fluent in both English and French is a must
Responsibilities
  • Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
  • Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
  • Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
  • Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the WalkMe platform, and showing them the ‘Art of the possible’.
  • Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
  • Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
  • Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success).
  • Monitor customer health to reach out to customers before risks escalate and identify remediation options.
  • Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and effectively. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating efficient digital adoption in the workplace.

Company Stage

IPO

Total Funding

$299.1M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • SAP's acquisition of WalkMe can enhance SAP's business transformation offerings.
  • WalkMe's partnerships with Cognizant and UST expand its market reach and capabilities.
  • The launch of WalkMeX aligns with growing interest in AI-driven personalized user experiences.

What critics are saying

  • Integration with SAP's systems may face challenges, delaying synergy realization.
  • WalkMeX may encounter resistance from users uncomfortable with AI-driven suggestions.
  • The premium paid by SAP could pressure WalkMe for rapid financial returns.

What makes WalkMe unique

  • WalkMe offers a code-free platform for digital adoption, enhancing user experience.
  • The platform provides real-time contextual guidance with visual cues and personalized content.
  • WalkMe's subscription model ensures continuous support and updates for enterprise clients.

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Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement