Full-Time

Account Executive

Posted on 7/30/2024

Zenoti

Zenoti

1,001-5,000 employees

Cloud-based software for beauty businesses

Consumer Software
Enterprise Software

Junior, Mid

Vancouver, BC, Canada

Some travel may be required.

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Lead Generation
Requirements
  • Experience in working with customers virtually. Some travel may be required.
  • Experience working with small to mid-level sized companies.
  • Self-motivated and goal oriented. Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude.
  • Excellent communication and presentation skills, personality, and the ability to build relationships and gain credibility and trust with customers.
  • Organizational and time management skills
  • 4-year Bachelor's Degree in Business or any relevant discipline. MBA preferred.
  • 2+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments.
  • Knowledge of sales processes and adhering to such established processes.
  • Account management and 360 problem-solving.
  • Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS!
Responsibilities
  • Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure.
  • Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative.
  • Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure.
  • Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges.
  • Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems.
  • Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
  • Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
  • Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing.
  • Upsell additional Zenoti products and services to existing customers.
  • Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff.

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Company Stage

Series D

Total Funding

$322M

Headquarters

Bellevue, Washington

Founded

2010

Growth & Insights
Headcount

6 month growth

7%

1 year growth

9%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zenoti's expansion into Europe strengthens its global market presence.
  • The appointment of Anil Kommineni boosts Zenoti's engineering and innovation capabilities.
  • Zenoti's inclusion in Deloitte Fast 500 highlights its rapid growth and success.

What critics are saying

  • Increased competition from new software providers may threaten Zenoti's market share.
  • Economic downturns could reduce spending in the beauty and wellness industry.
  • Data privacy regulations in Europe may impose additional compliance costs for Zenoti.

What makes Zenoti unique

  • Zenoti offers a comprehensive, cloud-based solution for beauty and wellness businesses.
  • The platform supports both large chains and small to medium-sized enterprises.
  • Zenoti's software includes online booking, CRM, and inventory management features.

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