Last Mile DSP Process Excellence Senior Manager
Amazon
Last Mile DSP Process Excellence Senior Manager
Amazon
Sells products online and rents cloud computing
Are you a strategic relationship builder who thrives on helping businesses grow? Amazon is looking for an Senior Manager to own and drive complex last mile relationships, define strategies that create shared value, and deliver tailored recommendations that improve the cost and experience for both our partners and their customers. In this role, you will manage high-impact initiatives, influence cross-functional priorities, and set the standard for management best practices. You will work with senior leaders internally and externally, balancing short-term needs with long-term vision while identifying new opportunities that scale beyond your own portfolio. If you are a data-driven problem solver who enjoys navigating ambiguity and building lasting partnerships, we want to hear from you.
Key job responsibilities
- Define last mile delivery strategies and priorities aligned with senior leadership, delivering tailored recommendations that improve cost, partner and customer experiences across your portfolio.
- Manage complex, cross-organizational account initiatives by identifying gaps between teams, processes, and plans — then driving clarity and resolution to keep projects on track.
- Analyze business metrics and economic trends to uncover growth opportunities, making smart trade-offs between short-term account needs and long-term strategic goals.
- Drive enhancements to standard operating procedures and playbooks, contributing to cadenced reporting and narratives that you present effectively to Directors and senior stakeholders.
- Mentor and develop fellow account managers through constructive feedback, peer assessments, and sharing best practices that raise the bar for the broader team.
A day in the life
Your morning might start with a deep dive into account performance data, preparing insights for an upcoming business review with a senior partner. By midday, you are collaborating with cross-functional teams to remove a blocker that affects multiple accounts, then presenting your quarterly narrative to leadership. Afternoons often involve coaching a newer account manager through a complex situation or working with partner teams to streamline a process. You will regularly balance strategic planning with hands-on problem solving, ensuring your accounts and the broader organization are set up for success.
About the team
Our DSP management team is dedicated to building trusted, long-term partnerships that create meaningful value for our customers and partners alike. We operate with a collaborative mindset, working across organizations to align priorities, simplify processes, and deliver results at scale. As we continue to grow, we are focused on developing new strategies and mechanisms that strengthen relationships and unlock opportunities. Join us and play a key role in shaping how Amazon partners with businesses to achieve shared goals.
- 7+ years work experience in Consulting, Process design / improvement, Last mile optimization, Supply Chain,
- Degree in Economics, Engineering, MBA, Supply Chain, Distribution, Operations
- Fluent in Written and spoken English
- 2+ years managing Last mile delivery / Courier / E-Commerce operations
- Lean Six Sigma certification and experience in implementation
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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