An Associate Degree in Business or two years of related administrative experience is required.
Strong computer skills in Microsoft 365, including Word, Excel, PowerPoint, and Outlook, are required.
The ability to read and comprehend simple instructions, short correspondence, and memos is required.
The ability to write correspondence is required.
The ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees is required.
The ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals is required.
The ability to compute rates, ratios, and percentages and to draw and interpret graphs is required.
The ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations is required.
Mental stamina to solve problems and prioritize multiple tasks is required.
The role requires working in an office and warehouse environment.
The role regularly requires using hands to operate a computer keyboard and telephone and reaching with hands and arms; frequently requires standing, walking, and sitting; and occasionally requires climbing or balancing and stooping, kneeling, crouching, or crawling.
The role requires regularly lifting or moving up to 25 pounds and frequently lifting or moving up to 50 pounds.
The role requires close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
Verify and validate incoming warranty requests from all company divisions.
Maintain an active log of warranty activity, including customer and manufacturer correspondence, using Zendesk software.
Collect and return defective components required by manufacturers.
Administer inventory items used for warranty purposes and ensure proper stock replacement practices.
Monitor pending credits due from manufacturers.
Oversee billable warranty charges.
File electronic warranty claims with manufacturers.
Maintain an ethical relationship between the end customer and manufacturer to protect both parties’ interests.
Desired Qualifications
Warranty experience is preferred.
For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.
At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.
Parts Warranty Administrator
Reports to: Warehouse Manager
FLSA Status: Non-Exempt
The Company
MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona. Our company has offices in Phoenix and Tucson with over 100 employees throughout Arizona. We are proud members of ASHRAE, ASPE, AEE, and others. We represent over 100 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.
Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.
The Opportunity
The Parts Warranty Administrator is responsible for providing support to the Parts Warranty and Warehouse operations. This position requires a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.
Responsibilities
Responsible for verifying and validating incoming warranty requests from all divisions at MPSW.
Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk software
Administrates collection and return of all manufacturer-required defective components.
Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
Monitors pending credits due from the manufacturer.
Oversees billable warranty charges.
Files electronic warranty claims with the manufacturer.
Exhibits strong organizational and customer service skills.
Exhibits strong attention to detail and follow-through skills.
Exhibits strong decision-making and critical thinking skills.
Demonstrates excellent communication skills both verbal and written.
Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.
The Required Profile
Associate Degree in Business or two (2) years related administrative experience.
Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
Warranty experience preferred.
Other Skills/Abilities
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in an office and warehouse environment.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
MPSW is an Equal Opportunity Employer
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.