Workplace Mailroom Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role sits right at the heart of that mission. As our Workplace Mailroom Coordinator, you will deliver essential administration and logistics support within the mailroom while playing a key part in enhancing the face-to-face employee experience across our client's offices. Working closely with the Workplace Lead, you will manage bookings, events, and visitor coordination, ensuring every interaction reflects the quality and care our clients expect. This is a hands-on, people-focused role that blends operational precision with genuine hospitality, and it suits someone who takes pride in creating seamless, welcoming workplace experiences every single day.

An overview of the role:

• Deliver key on-site administration services across all major office locations, ensuring consistency and reliability.
• Build strong relationships with stakeholders, respond to feedback constructively, and help coordinate the day-to-day running of office premises.
• Set up meeting rooms for events, including arranging furniture, configuring audiovisual equipment, and preparing materials ahead of time.
• Maintain a safe, clean, and organized office, lobby, and conference room environment at all times.
• Provide high-quality mail services, including receipt, identification, processing, and distribution.
• Champion digital adoption by offering scanning of incoming mail and cheques to digital mailboxes, maximizing digital distribution wherever possible.
• Manage secure destruction and storage of scanned correspondence in line with record management regulations.
• Organize and schedule courier services for outgoing mail and packages, and redirect PO box correspondence to the appropriate centers.
• Handle legal documents with care, ensuring accurate filing and routing, and track lost items in transit by coordinating directly with carriers.
• Support broader team functions as needed, including backfilling roles, systems support, and invoicing assistance.
• Perform physical tasks safely, including lifting objects up to 15kg, such as moving boxes, equipment, or furniture.
• Carry out site inspections and report any facilities issues promptly to the on-site Facilities Manager.
• Coordinate contractors visiting the site to complete facilities-related work.
• Ensure equipment is functioning properly and troubleshoot simple technical issues to support a smooth customer experience.
• Support the team with reports and management of VIP business meeting calendars.
• Assist the Operations Excellence Manager with SOP updates and process improvements.
• Manage work orders through Corrigo and support parking-related enquiries.

Sounds like you? This is what we are looking for:

• Previous experience working in a corporate or office environment.
• Well-developed interpersonal skills, with the ability to build and manage relationships with key stakeholders and set clear expectations.
• Strong time management and organizational skills, with a proven ability to meet deadlines and coordinate others to hit key milestones.
• Strong customer service orientation, with a genuine commitment to delivering a positive employee experience.
• Solid PC literacy, including intermediate to advanced skills in Word, Excel, and PowerPoint, along with confident use of internet and email systems.
• Demonstrated problem-solving ability, with the capacity to navigate ambiguity and resolve complex issues effectively.
• Strong verbal and written communication skills, including active listening and the ability to present information clearly.

Preferred qualifications:

• Prior experience working within a mailroom or mail-handling function.
• Familiarity with facilities management systems, such as Corrigo or similar work order platforms.
• A keen eye for detail and a genuine passion for quality service delivery.
• Experience supporting events, visitor management, or meeting room coordination.
• Comfort working in a role that combines administrative tasks with occasional physical activity.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ544692

Location:

On-site –Brisbane, QLD

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.