Supervisor Televentas
About the job
- Be a university student in at least the second year or a graduate in Business Administration, Industrial Engineering, Marketing, Communications, or a related field.
- Have 2 years of experience leading customer-service teams, ideally in banking or technology.
- Be able to use customer relationship management tools and Google Suite.
- Know how to manage and analyze key performance indicators.
- Have the ability to motivate teams and resolve conflicts empathetically and efficiently.
- Be available to work flexible schedules.
- Supervise, motivate, and develop the tele-sales advisor team to meet daily, weekly, and monthly disbursement targets while maintaining high standards of customer service and commercial client management.
- Monitor advisors' daily performance and ensure individual and group key performance indicators and targets are met.
- Analyze productivity metrics, including contactability, conversion, and closing rates, and generate performance reports.
- Provide ongoing feedback and personalized coaching to improve sales and communication skills.
- Coordinate commercial strategies to increase disbursement volume and customer retention.
- Ensure the proper use of assigned technology tools and databases, including customer relationship management systems, reports, and scripts.
- Ensure internal policies, processes, and guidelines are applied correctly.
- Identify opportunities for improvement and propose corrective actions or improvement plans.
- Promote a positive, collaborative, and results-focused work environment.
- Experience leading customer-service teams in banking or technology is preferred.
About the company
Vana is a Latin American fintech that offers small, fast micro-loans to people underserved by traditional banks, starting in Guatemala and later expanding to the Dominican Republic. Its Android app lets users apply in minutes for loans from Q200 to Q2,500, with cash disbursement at thousands of locations for those without bank accounts. A credit model using alternative data and machine learning assesses borrowers with little or no formal history, and a tiered system lets on-time repayment raise limits and lower rates. The goal is to increase financial inclusion by delivering accessible credit and helping users build credit history through a digital-first lending platform.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Guatemala City, Guatemala
Founded
2018
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Simplify's Take
What believers are saying
- Vana's 2026 site shows active hiring across lending ops, data, engineering, and collections.
- Google Play and web app updates on 2026-08-02 and 2026-09-23 signal product momentum.
- Prensa Libre's 2026-06-05 coverage positions Vana as a visible Guatemala Fintech Day sponsor.
What critics are saying
- Vana charges up to 80.34% TEA plus fees, inviting regulator and reputational attacks.
- Credit losses spike when borrowers depend on emergency microloans and repayment windows run 90-120 days.
- If collections or underwriting fail, Vana's thin-margin lending model breaks quickly.
What makes Vana unique
- Vana underwrites Q250-Q3,000 loans using alternative data and machine learning.
- Guatemala and Dominican Republic operations give Vana cross-border underwriting and collections experience.
- Vana Pay extends financing beyond cash loans into point-of-sale installments in Guatemala.
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Benefits
Employee Referral Bonus