V

Vana

Mobile app-based micro-loans for the unbanked

Supervisor Televentas

Account ExecutiveConfirmed live in the last 24 hours
Full-timeGuatemalaNo salary listedIn-person

About the Job

Requirements

  • Be a university student in at least the second year or a graduate in Business Administration, Industrial Engineering, Marketing, Communications, or a related field.
  • Have 2 years of experience leading customer-service teams, ideally in banking or technology.
  • Be able to use customer relationship management tools and Google Suite.
  • Know how to manage and analyze key performance indicators.
  • Have the ability to motivate teams and resolve conflicts empathetically and efficiently.
  • Be available to work flexible schedules.

Responsibilities

  • Supervise, motivate, and develop the tele-sales advisor team to meet daily, weekly, and monthly disbursement targets while maintaining high standards of customer service and commercial client management.
  • Monitor advisors' daily performance and ensure individual and group key performance indicators and targets are met.
  • Analyze productivity metrics, including contactability, conversion, and closing rates, and generate performance reports.
  • Provide ongoing feedback and personalized coaching to improve sales and communication skills.
  • Coordinate commercial strategies to increase disbursement volume and customer retention.
  • Ensure the proper use of assigned technology tools and databases, including customer relationship management systems, reports, and scripts.
  • Ensure internal policies, processes, and guidelines are applied correctly.
  • Identify opportunities for improvement and propose corrective actions or improvement plans.
  • Promote a positive, collaborative, and results-focused work environment.

Desired Qualifications

  • Experience leading customer-service teams in banking or technology is preferred.

About the Company

Vana

Mobile app-based micro-loans for the unbanked

Vana is a Latin American fintech that provides micro-loans to people underserved by traditional banks, starting in Guatemala in 2017 and expanding to the Dominican Republic in 2022. Its main product is an Android app that lets users apply for small loans (Q200–Q2,500) in minutes, with cash pickup options for those without bank accounts. The company uses a credit model based on alternative data and machine learning to assess creditworthiness for customers with little or no formal history, and a tiered system rewards on-time repayment by increasing credit limits and lowering rates. Its goal is to expand financial inclusion by delivering accessible credit through a mobile platform and helping users build a credit history quickly without relying on traditional banks.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Guatemala City, Guatemala
Founded
2018

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