Marriott International

Manages and franchises hotels around the world

Housekeeping Attendant

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeMinato City, Tokyo, JapanNo salary listedIn-person

About the Job

Requirements

Ability to communicate effectively in Japanese at an equivalent of JLPT N2 level or above.
Move, lift, carry, and place objects weighing up to 25 pounds without assistance and heavier objects with assistance.
Push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and keep proprietary information confidential.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support the team in reaching common goals and adhere to quality expectations and standards.

Responsibilities

Clean guest rooms and make beds.
Manage and replenish guest-room amenities and supplies.
Clean and maintain the entire guest room, including bathrooms.
Collect used linens and trash, including room-service items.
Inspect room equipment and report malfunctions or maintenance problems.
Maintain the appearance of assigned areas, including hallways and back areas.
Respond promptly to requests from guests and other departments.
Fill the cart with supplies and transport it to the assigned area.
Follow procedures for gaining access to guest rooms and ensure rooms are vacant before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items, make beds, and fold terry.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances; dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor-care duties in guest rooms and hallways.
Perform other reasonable job duties as requested by supervisors.

業務内容（POSITION SUMMARY）

客室を常に最高の状態に整え、快適で心地よいご滞在をご提供いただくポジションです。

客室清掃およびベッドメイキング
客室アメニティ・備品の補充管理
バスルームを含む客室全体の清掃・整備
使用済みリネンやごみの回収
客室設備の点検および不具合の報告
廊下・バックエリアを含む担当エリアの美観維持
ゲストおよび関連部署からの依頼への対応

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

求める人物像

ホスピタリティ精神を持ち、お客様に心のこもったサービスを提供できる方
チームワークを大切にし、周囲と協力して業務に取り組める方
清潔感や細部への配慮を大切にできる方
体を動かす仕事が好きで、客室清掃業務に意欲的に取り組める方

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: No high school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: Ability to communicate effectively in Japanese (equivalent to JLPT N2 level or above).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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