Vendor Engagement Analyst - Specialist 1

Overview

Are you ready for your next challenge? We are seeking top talent to join the National Accounts department!

Job Overview 

The Vendor Engagement Analyst ensures customer satisfaction by addressing quality, cost, and delivery speed in line with service level agreements (SLAs). This role is essential in developing performance rating systems for Pest Control Third-Party Vendors, focusing on efficiency and sustainability to enhance overall customer satisfaction.

Responsibilities

You Will...

• Collaborate with National Accounts Customers' third-party vendors to coordinate pest control services using proprietary application systems. Analyze each system to identify customer and branch trends.
• Audit, accept, or reject account changes submitted by field personnel, National Accounts sales teams, Orkin franchises, Rollins brands, and subcontractors. Serve as an active liaison among these teams.
• Generate and analyze daily reports to:
  • Coordinate Preventative Maintenance and Repairs.
  • Audit work orders and resolve customer dissatisfaction.
  • Prioritize time-sensitive service issues and identify communication breakdowns.
  • Report inconsistencies and maintain high service levels to enhance efficiency and customer trust.
• Collaborate with service branches to resolve emergencies effectively, ensure accurate recordkeeping, and close cases as applicable. Analyze trends in case closures and recommend best practices to branches and customers.
• Perform other duties as assigned 

The Benefits...

• $22.00/hour - $27.00/hour
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Employee discounts, tuition reimbursement, dependent scholarship awards  
• Paid vacation, holidays, and sick leave 

Are you ready to join the Best in Pests?

Qualifications

Minimum Requirements:

Education: High School Diploma or Associate’s Degree

Experience: Preferred minimum 5 years of business experience in relevant customer service.

Must be able to:

• Solicit, analyze, and document customer requirements using excellent written and oral communication skills.
• Deliver fast, efficient, and quality solutions while becoming a subject matter expert in customer and scheduling requirements, website updates, etc.
• Navigate and utilize tools like MS Excel, MS Access, MS PowerPoint, and MS Word.
• Become proficient with internal systems: BOSS, 360, and ServiceNow.
• Work with large data sets, managing portfolios up to $1.5 million.
• Handle pressure professionally and meet time-sensitive guidelines and constraints.
• Exhibit excellent organizational skills and attention to detail.
• Work independently or collaboratively to meet organizational goals.
• Be accessible to customers outside regular work hours to address urgent issues

Physical Demands / Working Environment:

We require the ability to pass a drug screen and background checks.  Candidates must have the ability to perform the requirements of the job with or without accommodations.

Are you ready to take your CAREER to the next level?

Apply in minutes with a resume – even from your mobile device!

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer