Full-Time

Customer Success Manager

Posted on 7/29/2024

FourKites

FourKites

501-1,000 employees

Supply chain visibility and analytics platform

Data & Analytics
AI & Machine Learning

Senior

Remote in USA

US Top Secret Clearance Required

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • At least 5+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
  • Supply Chain industry experience preferred
  • Excellent ability to multitask and prioritize workload
  • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Preferred candidates with government security clearance.
Responsibilities
  • Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
  • Understand white-space and work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Manage account escalations
  • Advocate internally for customer needs and connect on priorities

FourKites offers a platform for supply chain management that provides real-time visibility and predictive analytics by collecting data from millions of shipments globally. The platform uses AI technology to analyze this data, helping businesses reduce risks and optimize their supply chain operations. What sets FourKites apart from competitors is its extensive real-time supply chain network combined with specialized applications and patented AI solutions. The company's goal is to enable large brands to manage their supply chains more effectively and efficiently.

Company Stage

Late Stage VC

Total Funding

$205.8M

Headquarters

Chicago, Illinois

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for real-time visibility boosts FourKites' market potential and customer base.
  • Recognition in FreightTech 25 Awards highlights FourKites' innovation and industry leadership.
  • Strategic partnerships expand FourKites' capabilities in comprehensive supply chain solutions.

What critics are saying

  • Emerging competitors like Auger could challenge FourKites' market position with advanced AI.
  • Over-reliance on partnerships may expose FourKites to risks if partnerships dissolve.
  • Rapid market growth could attract competitors, potentially diluting FourKites' market share.

What makes FourKites unique

  • FourKites offers real-time visibility across all transportation modes, including road, rail, and ocean.
  • The platform integrates AI and machine learning for predictive analytics and risk mitigation.
  • FourKites' partnerships, like with BuyCo, enhance end-to-end supply chain management.

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Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

INACTIVE