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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

FourKites

FourKites

501-1,000 employees

Real-time visibility and analytics for supply chains

AI & Machine Learning
Data & Analytics

Senior, Expert

Remote in USA

US Top Secret Clearance Required

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • At least 5+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
  • Supply Chain industry experience preferred
  • Excellent ability to multitask and prioritize workload
  • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Preferred candidates with government security clearance.
Responsibilities
  • Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
  • Understand white-space and work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Manage account escalations
  • Advocate internally for customer needs and connect on priorities

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites combines a vast real-time supply chain network with specialized applications and patented AI technology to address complex supply chain issues. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Company Stage

Series D

Total Funding

$257.2M

Headquarters

Chicago, Illinois

Founded

2014

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-6%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Being recognized as a leader in the Gartner Magic Quadrant for four consecutive years underscores FourKites' industry leadership and stability.
  • Strategic partnerships, such as with BuyCo for end-to-end ocean freight management, enhance FourKites' service offerings and market reach.
  • The company's continuous growth, including a 25% increase in global customers and a 37% growth in connected facilities, indicates strong market demand and expansion opportunities.

What critics are saying

  • The highly competitive supply chain management sector requires FourKites to continuously innovate to maintain its leadership position.
  • Dependence on large-scale clients means that losing a few key customers could significantly impact revenue.

What makes FourKites unique

  • FourKites leverages patented AI technology to provide real-time visibility and predictive analytics, setting it apart from competitors who may not offer such advanced capabilities.
  • The company's platform connects all points of a supply chain, eliminating information silos and ensuring unified data access, unlike competitors with fragmented solutions.
  • FourKites' extensive network, tracking over 3.2 million shipments daily and serving more than 50% of the Fortune 500, provides a scale and reliability that few competitors can match.

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities