Government Services Capacity Representative

Job Summary

The Government Services Capacity Rep is the truckload procurement owner for BlueGrace's government freight, including USPS. This role keeps every open load covered, recovers freight when a carrier fails on service, and builds the dedicated carrier capacity that contract lanes depend on. It also supports tracking and service updates on in-transit trips. In an environment where reliability and compliance are contractual obligations, the ideal candidate is resourceful, relationship-driven, and calm under pressure. This is a hands-on position with direct, visible impact on mission-critical freight and on account profitability.

Duties and Responsibilities

Load Coverage & Service Recovery

• Cover all open Government Services loads by sourcing, booking, and confirming truckload capacity with vetted carriers.
• Execute bounce recoveries when a carrier fails on service, re-covering the load quickly to protect on-time delivery and the customer relationship.
• Document the cause of service failures and share carrier performance feedback with the account team.
• Maintain accurate load, carrier, and rate information in the TMS.

Dedicated Capacity Development

• Develop dedicated capacity for contract lanes by recruiting, onboarding, and building lasting relationships with carriers aligned to awarded lanes.
• Partner with Account Coordinators and Rate & Carrier Management to align capacity with award commitments, tendered volumes, and lane requirements.
• Maintain carrier contact records, equipment data, and lane preferences; track carrier acceptance and performance on dedicated lanes.
• Identify capacity gaps early and flag lanes at risk before service is affected.

Tracking & Service Updates

• Assist with tracking and service updates on in-transit trips, using visibility tools such as FourKites and project44.
• Identify and resolve operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk.
• Provide timely, accurate status updates to internal teams, account coordinators, and customers as needed.

Compliance & Collaboration

• Learn and apply each customer's specific KPIs, service requirements, and government compliance standards to daily carrier and load decisions.
• Collaborate with the Account Coordinator, Rate & Carrier Management, and After Hours teams to hand off open loads and time-sensitive issues.
• Follow up with carriers to collect PODs, invoices, and required supporting documentation within required timeframes.

Qualifications

• 1–2 years of experience in truckload brokerage, carrier sales, or freight procurement preferred; motivated candidates with strong logistics aptitude encouraged to apply.
• Familiarity with TMS platforms, load boards, carrier portals, or visibility tools (FourKites, project44) a plus.
• Strong negotiation and relationship-building skills; comfortable recruiting, vetting, and managing carrier partners.
• Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners.
• Strong attention to detail and data accuracy — precision matters in government reporting and compliance.
• Ability to manage multiple competing priorities with a sense of urgency in a fast-paced, high-volume environment.
• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.
• Available to work in office on a set schedule, with occasional evening or weekend support for time-sensitive loads. High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.

Key Competencies

• Drive for Results — takes ownership of outcomes with urgency and accountability, especially when recovering freight.
• Relationship Building — builds trust and long-term capacity commitments with carrier partners.
• Collaboration — partners effectively across internal teams to hit shared goals.
• Resourcefulness — finds creative, cost-conscious solutions quickly when capacity is tight.
• Attention to Detail — manages high-volume transactional work without sacrificing accuracy or quality.