Front Office Manager

Job Description

Would you like to join us and contribute to write the first pages of this story? 

You must be fluent in English, being comfortable in Dutch is a plus. Any additional language is a bonus.

THE MISSION?

Our customers and the reception team are in good hands with you 🤗. 

Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟

You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥

As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗

You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️

Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉

The customer experience must be perfect ✨ and you guarantee it 🤜.

Qualifications

MADE FOR YOU? ONLY IF…

• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you ✊! 

• You know how to identify talents and develop them; red chair and buzzer: it's your turn! 🛑💫 

• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission. 

• You know how to drive sales, without turning into the Wolf of Wall Street 🤑💵. 

• With excellent customer relations, you never run out of resources when faced with a customer situation. 

• Confidentiality is important to you: what happens to Mama stays with Mama 🤐. 

• You get your hands dirty and think that leading by example is the key to success. 

• You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩 

• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. 

YOUR LITTLE EXTRAS :

• For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨. 

• You are a real leader, and you know how to motivate your team! 

• You master Opera Cloud.

• Unbeatable at Monopoly you know how to put the right price at the right time 💸! 

Additional Information

Next, we're sure you know the tune 🎶:

First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.