HybridHybrid: in person with home working; home working is one day weekly plus up to 44 remote days annually, subject to client needs.
People & HRHR Operations & Coordination
About the job
Requirements
Degree-level education in a relevant field, such as Human Resources, CIPD Level 3, Business Management, Finance, or Information Systems, or equivalent experience.
Skills in Microsoft Excel to facilitate reporting and basic data analysis.
Demonstrated ability to manage multiple tasks simultaneously while ensuring accuracy and timeliness.
Strong organisational skills and attention to detail.
Excellent written and verbal communication skills.
Strong interpersonal skills to collaborate effectively with cross-functional teams.
Responsibilities
Maintain the HR system with up-to-date information and report on key People metrics and progress.
Triage administrative People requests and answer questions or handle requirements directly and efficiently; book blackout days for different groups to ensure coverage as agreed; and use Claude for this work.
Administer associate agreement contracts with input from the HR consultant or CPO as required.
Schedule and send regular pulse surveys; support logistics for the bi-annual People survey, send reminders, and help drive high completion rates.
Schedule People-related events, updates, and drop-ins.
Administer the twice-yearly Assessment & Development process, including scheduling review days, gathering colleague feedback, and ensuring all colleagues complete the process.
Work with Resourcing to send competence assessments on behalf of managers at the end of every project or every two months, and help drive high completion rates.
Remind and follow up with Development Sponsors to send 360 feedback requests as required throughout the year.
Schedule training sessions, manage logistics, secure and prepare faculty, and support employees with participant queries related to sessions.
Liaise with external training partners and vendors to plan and schedule sessions with trainers.
Own Learning Management System data and reporting, refresh content quarterly, and support content tagging; coordinate organisational input and assessment of skills as skills evolve.
Maintain internal SharePoint pages relating to the learning offering.
Help ensure the CPO’s time is aligned with the People function’s operational and strategic priorities.
Schedule CPO one-to-ones, People team meetings, and sessions to review EOC or Board materials, balancing them appropriately across the week.
Schedule and coordinate rotational People team and SLT attendance at CF People and leadership drop-ins.
Work with the wider People team and other Corporate teams to align schedules and prioritise the People team’s leadership time.
Identify and implement improvements in People reporting and processes.
Desired Qualifications
Familiarity with HR and Learning Management System platforms; Sage HR is highly desirable.
Competence using Claude and other AI tools to make processes more efficient and effective.
CF is a leading consultancy dedicated to making a lasting impact on health and healthcare. We work with leaders and frontline teams to improve health, transform healthcare, embed life science innovation and boost growth through investment.
Our consultancy serves the entire healthcare sector, from healthcare systems and life sciences to health tech and sector suppliers. CF’s multi-disciplinary team provides end-to-end services, spanning strategy, finance, performance, organisational improvement, data and digital. We also create optimal policy conditions for healthcare advancements through evidence-based thought leadership, taking a proactive stance on key issues.
As an inclusive and values-driven organisation, we are committed to excellence and are honoured to have received multiple industry awards. With unmatched access to UK healthcare data and specialist data science expertise, our consultants are a driving force for delivering positive and meaningful change.
We are expanding from the UK into the Middle East and now Ireland, with additional geographies in our 2030 strategy. We inspire clients to make change happen and improve health outcomes. We support our people to be courageous in doing the right thing.
About the role
This is your opportunity to make a real impact in healthcare by providing innovative, efficient solutions and processes to CF’s People who are working to improve health and healthcare as one of the leading healthcare strategy teams in the UK and more globally.
As a People Administrator, you will be a key part of our People team, responsible for maintaining up to date People function systems and helping us deliver efficient, effective People processes. You will ensure the accuracy and efficiency of our HR and LMS system and support the coordination of various People function activities. Your role will involve tracking and reporting on progress against key People metrics, scheduling learning and engagement events, and coordinating our pulse checks and bi-annual People Survey.
This position demands someone who is proactive, flexible, efficient, detail-oriented and highly organised, with an interest in process improvement. Joining our team offers a unique opportunity for professional development within a dynamic and supportive environment, enabling you to advance your career while contributing to our organisational growth and our people’s experience.
This role is initially offered as a 12-month fixed term contract but there may be longer term potential subject to business growth.
Responsibilities
Your responsibilities will include, but not limited to:
Human Resources
HR system: Maintain the HR system with up-to-date information. Report on key People metrics and progress against these
Simple HR requests: Triage people requests dealing with administrative questions / requirements directly and efficiently. Book “black-out” days for different groups to ensure coverage as per agreed arrangements. Leverage Claude for this.
Associate contracts: Administer associate agreement contracts with input from HR consultant or CPO as required
Surveys: Help to schedule and send our regular pulse surveys. Support logistics for the bi-annual People survey, sending reminders and helping to drive high completion rates
Scheduling: Schedule People-related events, updates and drop-ins
Assessment: Help with all elements of administration of the twice-yearly Assessment & Development process from scheduling the review days through to colleague, feedback gathering process and ensuring all colleagues complete this
Work with Resourcing to send out competence assessments on behalf of managers at the end of every project / every 2 months and help to drive high completion rates
Remind and chase Development Sponsors to send out 360 feedback requests as required across the year
Leadership and development
Learning programme management: Schedule training sessions, managing logistics, securing and preparing faculty for sessions, supporting employees on participant queries related to sessions.
Vendor management: Liaise with external training partners/vendors for planning and scheduling as needed with trainers.
Learning Management System (LMS) management: Own our LMS data, reporting and quarterly content refreshes and support on tagging of content. As we evolve skills within the organisation, help to coordinate input and assessment of skills across the organisation
Communication: Support on regular up-keep of internal SharePoint pages relating to our learning offering.
Diary management, collaboration and continuous improvement
Help to ensure the CPO’s time is reasonably aligned to the function’s operational and strategic priorities
Ensure all 1:1s with the CPO, People team meetings and sessions to review EOC or Board materials are appropriately scheduled and balanced across the week
Schedule and co-ordinate People team / SLT rotational attendance rotates for CF People and leadership drop-ins
Work closely with our wider People team and other Corporate teams to align schedules and prioritise the People team’s leadership time
Identify and implement improvements in people reporting and processes
Requirements
Mandatory
Educated to a degree level in a relevant field (e.g., HR, CIPD level 3, Business Management, Finance, Information Systems) or equivalent experience.
Skills in Microsoft Excel to facilitate reporting and basic analysis of data
Demonstrated ability to manage multiple tasks simultaneously, ensuring accuracy and timeliness.
Strong organisational skills with attention to detail.
Excellent written and verbal communication skills.
Strong interpersonal skills to collaborate effectively with cross-functional teams.
Highly desirable
CIPD level 3
Familiarity with HR and LMS systems (Sage HR highly desirable)
Competent using Claude and other AI tools to make processes more efficient and effective
Our Values
These attributes form part of the four CF values and associated behaviours that apply to all staff and create a point of commonality. Upholding these values and behaviours is critical to our being the diverse and inclusive team that makes CF a great place to work.
Be connected
We are known, we are trusted
We meet our clients on their terms, in their environment
We develop first-hand understanding
We are reliable
We socialise with colleagues and clients
We recognise individual strengths and talents
We get to know people inside out
We cultivate a network
Uphold standards
Committed to our clients, professional in our approach
We know what consulting excellence looks like
We adopt and adhere to best-in-class approaches
We seek diversity and understand its value
We leverage the talent of the CF team and our clients
We act with integrity and preserve confidentiality
We manage client and company resources cost-effectively
We hold each other to account for the standards we agree
Inspire change
Respected experts, sparking conviction
We are knowledge seekers
We hunt for innovation and translate it into practice
We deal in solutions
We collaborate and expect to contribute our point of view
We understand conflict is essential and we face it
We are passionate about our impact and the value we create
We build a positive reputation for ourselves and for CF
Create the future
Embrace fear, aspire to be better
We believe we all grow with effort, learning and persistence
We celebrate success with pride
We learn and adapt when we lose
We spot and create opportunities
We act fast and mobilise others
We take responsibility for ourselves
We develop each other through apprenticeship and mentoring
Flexible working
We follow a hybrid working model that balances in person connections and remote work to drive exceptional client impact. We enjoy working in person together with clients and colleagues and work where clients need us to be.
In supporting flexibility and remote working, team members can work from home one day per week as standard. Additionally, we offer 44 remote working days per year which can be used to top up your working from home days and enable you to work from home up to two days per week-subject to client needs. Alternatively, you could use your allowance in blocks to manage school holidays or other commitments. Our core in person working hours are from 10am until 4pm allowing you that extra flexibility to manage your schedule in a way that works for you.
Our commitment to Diversity & Inclusion
We are committed to building an inclusive and supportive culture where diversity thrives, and all our people can excel. We only recruit, promote and reward our people based on their skills and contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age, marital status, or other characteristics.
We are Disability Confident Accredited, and we want you to feel comfortable and able to perform at your best in the recruitment process, if you require any reasonable adjustments for any part of the recruitment process, please let us know.
Benefits
Holiday entitlement: 25 days/year for staff and 30 days/year for leadership, increasing by 1 day for every year of service up to a maximum of 35 days per year
We contribute 7% of your salary into your pension, while you contribute 3% (or more if you like)
Access to a flexible benefits programme giving you the chance to increase pension contributions, gain access to a cash plan or benefit from a ClassPass subscription
Annual leave purchase: employees with less than 35 days annual leave entitlement are able to purchase additional annual leave days
Income protection: in the event of long-term incapacity and a qualifying claim, 75% of salary will be paid
Enhanced sick pay benefit beyond Statutory Sick Pay for up to a total 12 weeks in any 12-month period
Life insurance covering four times your basic salary in a tax-free lump sum payable to your beneficiaries in the event of your death whilst in service
Enhanced family leave policies: additional pay for parents who have a baby or adopt
Access to an interest-free loan of up to £10,000
Access to an interest-free season ticket loan, repayable by 12 monthly instalments
Workplace nursery scheme: access to a scheme to help working parents save tax and NI on the cost of nursery care
An employee assistance and wellness programme, including access to telephone counselling, life coaching, interactive tools online and digital content downloadable from Lifeworks
Seasonal flu jabs provided by Boots annually
Eye care tests: vouchers and discounts at Vision Express
Ride to work scheme, saving up to 42% on bikes and cycling accessories at Evans Cycles