speakit

Digital dictation and speech recognition solutions

Hebrew Social Media Customer Delight

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalIn-person

About the Job

Requirements

Native-level written and verbal communication skills in Hebrew.
Good knowledge of English at B2 level.
Basic computer skills are mandatory.
Good analytical skills and logical thinking.
Excellent verbal, written, and listening communication skills.
Ability to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
Ability to multitask and work under pressure.
Availability Monday to Sunday, including rotating weekends.

Responsibilities

Provide support to high-level clients, helping them grow across multiple channels, including chat, email, and phone.
Support and expand the self-serve advertising base for clients in the online and digital advertising domain.
Provide pre- and post-sales support for all self-service products as a Customer Delight for Social Media.
Provide product and tool support to enhance clients’ experience.
Identify and solve technical bugs and add delivery issues.
Resolve customer issues in a timely manner and proactively communicate with clients on progress.
Proactively identify areas where clients can improve their usage of the company’s solutions.
Provide product insights and customer feedback to the engineering team.

Desired Qualifications

Advanced computer skills, such as coding.

Hebrew Social Media Customer Delight - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2023-11-10

Workplace: on_site

Department: Hebrew

Description

Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Responsibilities

Provide support to high-level clients, helping them grow across multiple channels – chat, email, and phone
Support and expand the self-serve advertising base for clients in the online and digital advertising domain
As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products
Provide product and tool support to enhance clients’ experience
Identify and solve technical bugs and add delivery issues
Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
Pro-actively identify areas where clients can improve the usage of our solutions
Provide vital product insights and feedback from our customers to engineering

Requirements

Native level of written and verbal communication skills in Hebrew
Good knowledge of English (B2 level) is required
Computer skills (mandatory basic skills and preferential advanced skills, like coding)
Good analytical skills and logical thinking
As a Customer Delight for Social Media, you’ll need excellent communication skills: verbal, written and listening
Proactive and quick learner
Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
Ability to multitask and work under pressure
Availability Monday to Sunday, including rotating weekends

Benefits

Signing Bonus 3000€
Possibility of cooperation with leaders in various industries
Stable work and career progression as a Customer Delight for Social Media
Investment in training and personal development
Health Insurance since day one in the company
Free accommodation in shared apartment (individual room) with bills included
Initial flight expenses refund
Annually complementary return flight to your home country (within Europe)
Free Portuguese language courses, sports activities and organized events
Monthly and Quarterly Bonus

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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