Field Service Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Field Technical Service Organization is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The organization works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most!

Job Description

• The Field Service Engineer is responsible for the post-sale installation, optimization, maintenance, and ongoing management of highly technical communication systems.
• Maintain optimal performance levels across integrated systems while proactively addressing system-level alarms and errors.
• Perform system hardware and software installation, optimization, and advanced troubleshooting.
• Ensure high system availability through routine maintenance and continuous performance monitoring.
• Execute preventative maintenance routines to ensure proper system operation, focusing on trend analysis and accurate documentation of results.
• Develop solutions for complex technical issues encountered during system implementation, upgrades, or support operations.
• Maintain thorough familiarity with current technologies and troubleshooting techniques in transport, communications, and RF systems.
• Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and Service Partners to effectively design, implement, optimize, and cut over advanced communication systems that meet or exceed customer expectations.
• Lead NG911 infrastructure installation, optimization, and maintenance.
• Oversee NICE Public Safety system installation, optimization, and maintenance.
• Provide subject matter expertise for sub-system level troubleshooting.

REQUIRED EXPERIENCE

• 3+ years of experience with Motorola Astro P25 Communications Systems, VHF, UHF, 700/800 Public Safety Radio systems, and 911/ECW/Airbus equipment.
• Associate Degree, EET, Technical Certification, Project Management Certification, IT Certification, or Military Technical Certification.
• Hands-on experience with one or more of the following: P25 radio systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, and IT networks.
• In-depth knowledge of wired and wireless communication systems, including LAN and WAN networks; proficiency in computer network installation, configuration, and maintenance; expertise in NICE public safety loggers and hardware such as cabling, channel banks, hubs, routers, switches, and bridges.
• Strong background in standard telephony, dedicated data circuits, and packet switching techniques.
• High computer literacy with advanced proficiency in Google Suite Applications and MS Office (Word, Excel, Outlook, Access).
• Excellent self-management and interpersonal skills, with a proven ability to collaborate effectively with customers, subcontractor partners, and internal Sales, Engineering, Project Management, and Customer Service teams.
• Self-motivated and independent, capable of fulfilling duties with minimal direct supervision.
• Demonstrated ability to resolve customer issues efficiently under high-pressure or high-stress situations.
• Proficiency with common optimization and test equipment for Motorola Two-Way Radio systems, including Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), and T1 test sets.
• Practical experience configuring and testing Motorola two-way radio and subscriber products.
• Solid understanding of Motorola Trunking, P25, and SmartZone systems.
• Driven to achieve and maintain optimal system performance.
• Ability to design, develop, and present technical training materials.
• Capable of guiding the integration of new tools and technical solutions into team operations.
  

ADDITIONAL CANDIDATE REQUIREMENTS

• On-call rotation once every other month
• Up to 25% - 50% travel within the T6, T7, T8 Western Region may be required. The territory includes Arizona, Nevada, Wyoming, Colorado, Utah, New Mexico and El, Paso, TX.
• CET will be required within 6 months of hiring.
• FCC License and industry certifications are a plus.
• Must have/keep a clean driving record.
• Must be able to obtain background clearance as required by government customers.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Target Base Salary Range: $75,000 USD - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 3+ years experience in one of the following areas: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, Astro/P25 or IT or as an Electronics Technician, System Manager, Field Service/Test Technician, Military experience, Network Support, IT Support, or Systems Technician
• Must be able to obtain background clearance as required by government customers.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.