Kaizen Asset Management Services

Dubai-based asset and property management services

Excellence Officer

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in Lebanon$300 - $500Remote

About the Job

Requirements

A bachelor's degree in Business Administration, Engineering, or a related field is required.
Excellent analytical and problem-solving skills are required.
Attention to detail and the ability to manage multiple projects simultaneously are required.
Excellent communication and interpersonal skills are required.
Proficiency in using quality management tools and software is required.
Strong organizational and project management skills are required.
The ability to work both independently and as part of a team is required.
A commitment to continuous improvement and excellence is required.

Responsibilities

Respond promptly and professionally to customer inquiries and complaints via phone and email.
Provide accurate information about properties, amenities, and leasing options.
Assist customers in navigating online platforms and resolving technical issues.
Coordinate with other departments to ensure timely resolution of customer issues and requests.
Maintain detailed and accurate records of customer interactions in the customer relationship management system.
Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
Collaborate with the marketing team to develop and implement customer engagement initiatives.
Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
Conduct customer satisfaction surveys and use feedback to improve service delivery.

Excellence Officer - Remote

Kaizen Asset Management Services · Lebanon (Remote) · Full-time · Posted 2026-09-01

Salary: USD 300–500

Workplace: remote

Department: Moving In & Servicing

Description

KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.

Responsibilities

Respond promptly and professionally to customer inquiries and complaints via phone, and email.
Provide accurate information about our properties, amenities, and leasing options.
Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
Coordinate with other departments to ensure timely resolution of customer issues and requests.
Maintain detailed and accurate records of customer interactions in our CRM system.
Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
Collaborate with the marketing team to develop and implement customer engagement initiatives.
Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.

Requirements

Bachelor's degree in Business Administration, Engineering, or a related field
Excellent analytical and problem-solving skills.
Attention to detail and ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills.
Proficiency in using quality management tools and software.
Strong organizational and project management skills.
Ability to work both independently and as part of a team.
Commitment to continuous improvement and excellence.

Apply

Apply at Kaizen Asset Management Services

About the Company

Kaizen Asset Management Services

Dubai-based asset and property management services

Kaizen Asset Management Services provides comprehensive asset and property management in Dubai, offering leasing, tenant management, building management, and community management for freehold and leasehold assets. It uses technology and digital innovation to deliver value-added services that protect and grow property values across a portfolio of 165 projects worth over AED 18 billion, serving major clients such as Emirates REIT, Dubai South, Al Futtaim, and Select Group. The company differentiates itself through its scale, sustainability focus, and integrated service model designed for luxury properties, backed by a 178-person team that has served 55,000 customers. Its goal is to transform property management practices in Dubai and drive demand for premium real estate by improving efficiency, sustainability, and owner outcomes.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai, United Arab Emirates
Founded: 2006

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