Administrative Supervisor - Pre Analytical Outpatient

Overview

Provides leadership, and is accountable for the administrative functions, diagnostic testing and personnel management of a laboratory section.  Assists with leadership of the Laboratory department services in collaboration with the Director.  Works cooperatively with other Laboratory team members and with departments and individuals outside the Laboratory.

Responsibilities

Supervises personnel in the performance of all tests and procedures in accordance with the protocols outlined in the procedure manuals.

Directs, assigns and schedules personnel in such a manner as to achieve high levels of productivity while continuing to generate timely and accurate test results. Continuously works to maximize scheduling of personnel, integration of diagnostic workflow with instrumentation and communications with internal and external customers.

Monitors punctuality and timeliness of employee arrival, breaks and meal times to ensure testing areas are covered appropriately. Performs time and attendance management.

Maintains records and statistics to comply with all pertinent regulatory agencies.

Ensures operations coincide with the strategic goals of the campus and DCH Health Care System.

Reviews professional journals, attends workshops, seminars and lectures to remain current in technical knowledge.

Monitors and/or prepares and submits reports pertaining to personnel, workload, charges, costs, reimbursement issues, manpower studies, performance improvement and proficiency testing as applicable.

Provides input to the Administrative Director for the annual Laboratory operational budget. Reviews and justifies variances when appropriate.  Makes recommendations and provides supporting documentation and justification for capital equipment.

Actively participates with other Laboratory leadership in Laboratory strategic planning, goal definition and problem resolution. Assists in aligning Laboratory goals to the organizational goals and strategies of customer service, operational excellence and growth.

Communicates issues and concerns with all customers through appropriate media (memorandums, email, staff meetings and direct conversation). Communicates with employees in section through regular staff meetings.

Helps coordinate technical support and/or guidance to other laboratories within the DCH Health System.

Assures section and personnel compliance with fire, safety, infection control and all other hospital regulations and practices according to policies and procedures.

DCH Standards:      

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

• Associate degree in applied science (AAS) in Medical Laboratory Technology (MLT) with certification as a clinical laboratory scientist or medical technologist by one of the nationally recognized certification agencies: American Society of Clinical Pathologists MLT(ASCP) preferred; the American Medical Technologist MLT (AMT). Must meet the CLIA requirements of a General Supervisor as defined in the Federal Register Subpart M (493.1351 - 439.1495).
• Five years of experience in a clinical laboratory setting required, with at least three years previous supervisory or leadership experience preferred.

OR

• Baccalaureate degree in clinical laboratory science or biological science, with certification or certification eligibility as a clinical laboratory scientist or medical technologist by one of the nationally recognized certification agencies: American Society of Clinical Pathologists (ASCP) preferred; the American Medical Technologist (AMT) or the American Association of Bio-analysts (AAB) acceptable. Must meet the CLIA requirements of a General Supervisor as defined in the Federal Register Subpart M (493.1351 - 439.1495).
• Three years of experience in a clinical laboratory setting required, with at least one year previous supervisory or leadership experience preferred.

Administrative Supervisor in Pathology: 

• Baccalaureate degree in either of the areas above with certification, or a baccalaureate in cytology or histotechnology, with certification as CT or HT from ASCP.
• At least five years of experience in a clinical laboratory setting is required. Previous supervisory or leadership experience preferred. 

Abilities are demonstrated in areas of assigned responsibilities by successful completion of annual laboratory competency testing.  Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

Must possess manual dexterity and fine motor skills. Able to stand, walk, and sit for long periods of

time, reach and bend. Is able to lift a maximum of 50 pounds with frequent lifting and/or carrying objects weighing

up to 20 pounds. Vision and hearing must be normal or corrected to within normal. Normal color vision for those tasks requiring color differentiation. 

Includes exposure to human body fluids, disease, infection, laboratory chemicals and hazardous material.  Requires wearing common protective or safety equipment.  Physical presence on site is essential.  Able to perform the duties with or without reasonable accommodation.

Frequent interaction with others in the Laboratory and other departments in person, by telephone or by email, to resolve issues with patient care that are impacted by laboratory testing.  Due to the emotional and/or emergency nature of patient care some customers may be unpleasant, angry or discourteous in their requests for Laboratory services.