Client Care Coordinator

Description

Client Care Coordinator

Root House

Full-Time

$21.00/Hour

SUMMARY:  The Client Care Coordinator will provide essential support in the day-to-day operations of Root House, ensuring clients receive the necessary services and support for their recovery journey. This role requires direct interaction with clients, facilitating both group and individual sessions, managing appointments, and coordinating resources to create a comprehensive care plan. Additionally, the Client Care Coordinator will play a key role in assisting with discharge planning to ensure clients have the tools and support they need as they transition out of the program. The ideal candidate will be compassionate, organized, and knowledgeable in substance use disorder services, with a strong ability to communicate and collaborate effectively with clients, staff, and external service providers. The Client Care Coordinator will adhere to all rules and regulations of F&CS, OHMHAS, and COA standards, including crisis intervention and regular consultation with supervisors. The position requires the ability to respond appropriately to crisis or emergency situations, and the candidate must have at least basic training in crisis intervention.

SUPERVISOR: Clinical Supervisor or Designee

DUTIES AND RESPONSIBILITIES:

• Provide support and guidance to clients through group and individual sessions.

• Assist clients with discharge planning and ensure smooth transitions to aftercare or independent living.

• Collaborate with clients, treatment teams, and external providers to create a clear post-program care plan.

• Monitor client progress and ensure necessary resources (housing, employment, continued counseling, etc.) are in place before discharge.

• Schedule and coordinate appointments (medical, therapy, probation, etc.) and ensure they are approved by the Program Manager.

• Facilitate referrals to external services (e.g., probation assessments, medical providers) and ensure follow-through.

• Assist clients with accessing community resources (food stamps, grocery orders, housing, transportation, etc.).

• Ensure clients have access to ongoing recovery support services (outpatient therapy, sober living, job opportunities).

• Respond to crisis situations, provide immediate support, and follow crisis management protocols.

• Complete Needs Assessments at admission, 45-day, and discharge to evaluate client progress and needs.

• Document client progress and ensure compliance with confidentiality and program standards.

• Collaborate with internal teams (counselors, social workers, probation officers) to ensure coordinated care.

• Organize and facilitate weekend group sessions, ensuring client engagement and support.

• Fulfilling resident monitor duties as needed. 

• Provide accurate daily shift reports and communicate any client concerns to supervisors.

• Attend meetings and training to stay updated on policies, procedures, and best practices.

• Maintain accurate records in compliance with agency policies and regulatory standards (AFS, OHMHAS, COA).

• Comply with all agency policies, state/federal requirements, and educational/certification standards.

• Other duties as assigned.

The Duties and Responsibilities above represent the most significant duties of this position, but do not exclude other assignments that would be within the qualification and responsibility levels of this position.  

Requirements

MINIMUM QUALIFICATIONS:  

• Knowledge of and adherence to all pertinent federal, state, and local laws, standards of the Ohio Department of Mental Health, and appropriate professional ethical standards 

• The CDCA is required to have the following skills: clinical interview methods; individual, and group therapy methods.

• Ability to develop and implement treatment plans.

• Skills in crisis intervention and emergency services. 

• Specialized knowledge of the substance use field. 

• The ability to communicate effectively verbally and in writing.

• De-escalation skills.

• The ability to establish and maintain clinically effective relationships with clients.

• Ability to meet agency requirements for criminal background check.

• Must possess a valid Ohio driver’s license in accordance with County policy and must maintain motor vehicle liability insurance, must maintain continuing eligibility under the existing County driver eligibility standards.

• Ability to function as part of an organization by working with others and by adhering to established policies and procedures.

LICENSES OR CERTIFICATIONS REQUIRED:

• Valid State of Ohio CDCA license

• Unrestricted State of Ohio driver’s license

COMPLIANCE: 

This position requires compliance with AFS’ written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with AFS’ Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or AFS’ Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with AFS’ Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.