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GXA

Senior Project Manager

Project ManagementConfirmed live in the last 24 hours
Full-timeRemote in Philippines$25k - $40k

About the Job

Requirements

  • Experience working within a Managed Services Provider (MSP) environment.
  • At least 5 years of experience in project management, service delivery, operations, professional services, or related roles.
  • A PMP, CAPM, Agile, Scrum, ITIL, or similar certification.
  • Demonstrated success managing multiple concurrent projects.
  • Strong organizational and time management skills.
  • Excellent verbal and written communication abilities.
  • Ability to manage competing priorities and deadlines.
  • Strong problem-solving and critical-thinking skills.
  • Comfort working with executive stakeholders, technical teams, vendors, and clients.
  • Experience using project management, PSA, ticketing, and collaboration tools.
  • Proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, Word, and SharePoint.

Responsibilities

  • Manage projects through all phases of the project lifecycle, from initiation through closure.
  • Develop and maintain project plans, timelines, schedules, milestones, budgets, and resource assignments.
  • Coordinate project execution across multiple departments and stakeholders.
  • Facilitate project kickoff meetings, status meetings, review sessions, and project closeout activities.
  • Ensure project deliverables meet scope, quality, schedule, and budget expectations.
  • Monitor project progress and proactively address delays, risks, and dependencies.
  • Drive accountability among project participants to ensure commitments are fulfilled.
  • Maintain project momentum and progress toward completion.
  • Manage multiple concurrent projects while balancing shifting priorities and deadlines.
  • Own visibility and accountability for assigned projects.
  • Track project status, dependencies, commitments, risks, action items, decisions, deliverables, outstanding tasks, and stakeholder responsibilities.
  • Follow up with internal and external stakeholders to drive progress and ensure critical commitments, milestones, and action items are resolved.
  • Escalate delays, blockers, and risks before they affect project outcomes.
  • Foster ownership, accountability, and execution.
  • Serve as the primary coordination point for assigned projects.
  • Build and maintain relationships with clients, partners, vendors, and internal stakeholders.
  • Communicate project status, risks, decisions, and upcoming milestones clearly and consistently.
  • Manage stakeholder expectations throughout the project lifecycle.
  • Facilitate discussions between business and technical teams.
  • Coordinate executive-level communications and project reporting.
  • Support a positive customer experience throughout project delivery.
  • Conduct project reviews and stakeholder meetings as needed.
  • Identify project risks and develop mitigation strategies.
  • Maintain project risk, issue, and decision logs.
  • Lead resolution efforts for project-related issues.
  • Serve as the primary escalation point for client blockers, vendor delays, approval dependencies, communication breakdowns, resource conflicts, and scope concerns.
  • Coordinate cross-functional problem-resolution activities and escalate issues to leadership when appropriate.
  • Monitor project health and implement corrective actions when necessary.
  • Coordinate activities among vCIOs, vITMs, Project Engineers, Service Delivery Managers, Service Desk personnel, Centralized Services, Procurement, Security Teams, vendors, and third-party providers.
  • Balance competing priorities across multiple projects and resources.
  • Ensure resources are appropriately scheduled and utilized.
  • Coordinate project dependencies across departments and facilitate collaboration between technical and non-technical teams.
  • Ensure required materials, information, approvals, and resources are available to support project success.
  • Track project budgets, labor consumption, and estimated versus actual effort.
  • Monitor project profitability and resource utilization.
  • Identify scope changes and coordinate approval of change requests when appropriate.
  • Maintain accurate project forecasts and status reporting.
  • Assist leadership with portfolio visibility and reporting.
  • Ensure project financial data is accurate and current.
  • Support project billing readiness and financial review processes.
  • Coordinate project kickoff activities and stakeholder alignment.
  • Ensure onboarding and implementation projects are transitioned successfully into operational support.
  • Verify project documentation is complete before handoff.
  • Coordinate client acceptance and project signoff activities.
  • Facilitate lessons-learned sessions and post-project reviews.
  • Conduct customer satisfaction reviews after project completion.
  • Ensure project closure requirements are completed and support teams receive required knowledge transfer, documentation, and project information.
  • Coordinate hardware, software, licensing, and procurement requirements.
  • Track vendor deliverables and commitments; schedule and coordinate activities with third-party vendors.
  • Manage vendor-related project risks and delays.
  • Ensure materials and services are obtained in alignment with project schedules.
  • Assist with vendor accountability and performance.
  • Maintain project plans, meeting notes, action registers, decision logs, risk registers, status reports, and closure documentation.
  • Ensure project records remain accurate and auditable.
  • Adhere to GXA project governance standards and methodologies.
  • Support project portfolio reporting, metrics, and operational reviews.
  • Ensure project artifacts are properly stored and maintained.
  • Maintain accurate records within PSA and project management systems.
  • Identify recurring project delivery challenges and process inefficiencies.
  • Recommend improvements to project workflows, standards, templates, and procedures.
  • Participate in developing SOPs, work instructions, and project management best practices.
  • Contribute to operational maturity and service delivery excellence.
  • Support strategic initiatives that improve GXA's project delivery capabilities.
  • Share lessons learned and best practices across teams.

Desired Qualifications

  • Experience managing IT infrastructure, cloud, cybersecurity, networking, business applications, or digital transformation projects.
  • Experience with ConnectWise, Autotask, HaloPSA, IT Glue, or similar platforms.
  • Experience managing both internal business initiatives and client-facing projects.

About the Company

GXA

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