Full-Time

Manufacturing Production Supervisor

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

No H1B Sponsorship

Huntsville, AL, USA

In Person

US Citizenship Required

Category
Operations & Logistics (2)
,
Requirements
  • Bachelor’s degree in related field and 8-10 years of industry experience
  • US Citizenship with the ability to obtain and maintain a DoD secret clearance
  • Prior supervisory experience
  • Understanding of manufacturing technologies, machinery, and production processes
  • Knowledge of safety standards and regulations
  • Exceptional understanding of business operations and program management recurring tasks, reports, and workflows across supporting functional areas and operational teams
Responsibilities
  • Responsible for the creation and implementation of best practice manufacturing vision, strategy, policies, processes, and procedures to aid and improve operational performance
  • Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meet quality and delivery expectations, minimize costs where possible, and ensure the required best working practices are maintained at all times
  • Responsible for plant production, meeting customer requirements, and maintaining the orderly and productive operation of planned activities
  • Ensure the target productivity level is achieved on a daily basis
  • Update the production plan on a daily basis
  • Communicate and liaise with other departmental managers regarding throughput of stock to ensure production targets are met
  • Attend various meetings and action/communicate instructions
  • Produce written reports and make presentations
  • Undertake continuous training and development
  • Perform root cause analysis and resolve problems
  • Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
  • Ensure that the function operates in accordance with any health, safety, and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
Desired Qualifications
  • Familiarity with quality assurance protocols, ensuring products meet specifications and standards
  • In-depth understanding of workplace safety regulations (e.g., OSHA standards)
  • Lean Manufacturing Certification, Certified Production and Inventory Management CPIM or Certified Manufacturing Technologist CMfgT a plus
  • Experience outlining and executing project objectives, goals, milestones, and completion
  • Previous experience and knowledge with US Government compliance for timekeeping and expense reports, contract clauses, or similar governance
  • Comfortable serving as focal point for coordinating with multiple geographically separated work centers in different time zones to achieve time sensitive deadlines for products, work plans, or deliverables
  • Strong attention to detail; excellent organization, planning skills, and verbal and written communication
  • Ability to work independently in a fast-paced environment and get along with others
  • Ability to quickly learn new scope of work and grow with a scaling team

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement