Associate Director of Sales

Join The Ritz-Carlton, Melbourne and play a defining role in the commercial success of one of Melbourne’s most distinguished luxury hotels.

As our Associate Director of Sales, you’ll be a key commercial leader, driving topline revenue with a strong focus on Groups and Catering, while identifying opportunities to maximise revenue across the entire hotel.

From developing valuable new business opportunities to growing market share and strengthening key partnerships, this is an opportunity to lead with purpose, influence commercial performance and contribute to a culture where exceptional service and exceptional results go hand in hand.

About The Role:

• The Associate Director of Sales drives the hotels toplines revenues primarily for catering and groups while ensuring incremental spend is achieved across the total business  
• Implementation and execution of sales strategy and achieving sales revenue goals and guest and employee satisfaction
• Drive proactive business development across key MICE segments, industries, agencies, PCOs, corporates and strategic partners.
• Runs the day-to-day sales activities and function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives; achieving team and individual KPI’s. 
• Work closely with Revenue Management, Events, Marketing and Operations to ensure commercial strategy is translated into exceptional customer experiences and profitable outcomes.
• Maintain a strong understanding of the competitive landscape, customer behaviour and market opportunities to continuously identify opportunities for growth.
• Lead from the front, actively participating in customer meetings, sales calls, site inspections, industry events and business development activity.
• Coach and develop the sales team to achieve individual and team KPIs, creating a culture of accountability, collaboration and high performance.

About You:

• You’re a MICE sales professional backed by extensive experience in large-scale hotel groups and event experience.
• You’re a confident and courageous leader who can build, coach and rally a high-performing sales team to be best in class.
• You thrive on execution. You are at your best when translating strategy into action, driving proactive business development, building influential customer relationships and winning new business.
• You are commercially astute, comfortable challenging the status quo, and motivated by achieving ambitious revenue and market share goals.
• You understand that luxury MICE is about more than selling space. You know how to create value, build partnerships and maximise total hotel revenue across rooms, catering, AV and ancillary spend.

Remuneration and Benefits:

At The Ritz-Carlton, Melbourne, our Ladies and Gentlemen are our greatest asset. In return for your passion and commitment, we offer:

• $95,000 – $105,000 AUD + Superannuation + Sales Incentive Plan + Cross Sell Incentive
• Exclusive discounts on accommodation, food and beverage across more than 10,000 Marriott International hotels worldwide.
• Marriott's "Life With the Works" benefits, supporting flexibility, wellbeing and work-life balance.
• Paid birthday leave and opportunities for extended leave to pursue personal passions.
• World-class learning, development and career pathways across Marriott International's global luxury portfolio.
• Access to financial, mental and physical wellbeing support through our Employee Assistance Program.
• Employee Referral Program incentives.
• A culture built on inclusion, respect, diversity and belonging.
• The opportunity to build your career with the world's largest and most admired hospitality company
• View more of our benefits via Marriott Benefits For Australia-Based Employees

About Us:

• In our third year of operation, The Ritz-Carlton, Melbourne has positioned itself as Australia’s leading luxury MICE hotel, building on the strong foundations of our Grand Ballroom and ten event spaces across 2,700sqm. 
• Rising 80 stories above the city, our 257 guests rooms and suites provide a sky-high luxury retreat with panoramic views of the Dandenong Ranges, Victoria Harbour, and Port Phillip Bay. 
• Celebrating Australia's ancient stories and vibrant cultures, this luxury hotel features the awarded Atria restaurant, The Ritz-Carlton Club, and immersive spa and wellness spaces. 
• At the heart of our success is our Ladies and Gentlemen, living the Ritz-Carlton service pillars every day to deliver genuine, personalised and exceptional experiences. 
• By combining commercial excellence with legendary service, we will create a differentiated luxury proposition that builds loyalty, grows market share and delivers sustainable performance

Please note, all candidates applying for this role must have obtained the right to work and live in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

The Ritz-Carlton, Melbourne is proud to be an equal opportunity employer. We celebrate diversity, cultivate inclusion, and are committed to creating a workplace where all Ladies and Gentlemen feel valued, respected, and empowered to reach their full potential.