Lead Project Manager - Client Onboarding

Company Description

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

Overview

Bring your AdTech, MarTech, and retail media knowledge to Epsilon and help lead the end-to-end launch of digital solutions, platforms, and service programs for our clients.

The Project Manager plays a critical role in ensuring both the technology and supporting business operations are prepared for successful client launches. While our engineering and product teams build the technology, and our operational teams define and complete business processes, this role owns the coordinated project plan. It brings these workstreams together and ensures operational readiness throughout the organization.  

This unique role combines project management, client success, and cross-functional coordination. You will partner with clients and internal collaborators to understand business goals. You will establish implementation plans, manage dependencies, coordinate readiness activities, and ensure all teams are aligned for a successful launch.  

Success in this role requires developing and managing complex timelines. It also involves establishing achievements and communicating risks. The role demands driving decisions and holding collaborators accountable for deliverables in both technical and business workstreams.

Responsibilities

Relatable Experience/Backgrounds:

• Sales support, Project Management, Client Success, Account/Client Management, Engagement Management

Responsibilities

• Lead the end-to-end project management of client program launches, including both AdTech platform implementation and operational readiness activities.
• Develop and maintain coordinated project plans that include achievements, timelines, dependencies, risks, decision points, and launch-readiness criteria.  
• Coordinate cross-functional workstreams to ensure teams are prepared to support new client programs upon launch.
• Exemplifies a hands-on approach to project management by managing multiple clients, cross teams, and tasks to achieve flawless delivery of our solutions to our clients
• Acts as liaison between cross teams, communicating unique business issues that require special attention during the end-to-end delivery process.
• Establish and manage project governance, including status reviews, updates for collaborators, decision tracking, and critical issue management.  
• Identify dependencies between technical implementation activities and operational business requirements to minimize launch risk.
• Hold collaborators accountable to agreed-upon deliverables, timelines, and achievements while proactively addressing roadblocks and risks.  
• Maintains and applies knowledge of Epsilon AdTech solutions in all aspects of the role.
• Continually improves standard processes and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to delivery.

Qualifications

Experience & Education

• 4-year bachelor’s degree required
• Experience within AdTech, MarTech, Retail Media, Digital Media, or related technology-enabled service environments. (you do NOT need to possess technical experience within this)
• Experience managing complex implementations requiring coordination across technical, operational, and client-facing teams.
• Experience supporting the launch of client programs, platforms, services, or retail media solutions from initiation through go-live.
• Demonstrated ability to manage multiple partners, dependencies, and parallel workstreams in a fast-paced environment.

Desired Qualifications

• Exceptional communication, presentation, facilitation, and collaborator management skills, with experience engaging audiences from analysts to executive leadership.
• Proven ability to lead complex cross-functional initiatives, influence without authority, and drive accountability across diverse partner groups.
• Demonstrated expertise in project planning and execution, including schedule management, achievement development, dependency tracking, risk mitigation, and launch readiness.
• Experience managing technology implementations and coordinating operational readiness activities to support successful client program launches.
• Strong ability to identify business opportunities, solve problems, and make decisions, with the ability to navigate ambiguity and competing priorities.  
• Ability to work autonomously while effectively coordinating and aligning multiple teams and workstreams.
• Experience within retail media, AdTech, MarTech, digital commerce, or related technology-enabled service environments preferred.

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-KM1

 

Compensation Range: USD $77,100.00 - USD $143,300.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/23/2026.