Senior Account Manager

Concept Arts is looking for a highly organized, proactive, and solutions-oriented Senior Account Manager / PM Lead to serve as the day-to-day lead across integrated client accounts and internal teams.

This role sits at the intersection of client service, project management, creative operations, and cross-functional collaboration. The ideal candidate is someone who thrives in a fast-moving creative agency environment, understands how to manage both clients and internal teams, and can keep projects moving forward while maintaining a high level of communication, organization, and accountability.

This person will act as the primary day-to-day contact for assigned accounts, helping manage timelines, workflows, deliverables, approvals, and team coordination across strategy, creative, social, AV, and production.

The ideal candidate has strong traditional agency experience and understands the pace, expectations, and rigor that come with managing large-scale campaigns, high-volume creative workflows, and high-profile clients within an agency environment. Experience working across entertainment, brand, social, or integrated marketing campaigns is strongly preferred.

Key Responsibilities

Client Leadership + Communication

• Serve as the day-to-day client lead across assigned accounts and projects
• Build strong working relationships with clients through proactive communication, responsiveness, and organization
• Lead weekly status calls, meeting recaps, timelines, and next steps
• Manage client expectations, approvals, feedback rounds, and deliverables
• Help identify potential risks, timing concerns, or scope changes early
• Partner closely with account leadership to ensure client priorities and strategic direction are being executed effectively

Project Management + Operations

• Own project timelines, workflows, deliverables, and internal coordination across departments
• Build and maintain project plans, trackers, status documents, and schedules
• Coordinate cross-functional teams including strategy, creative, AV, social, production, and external partners
• Ensure teams have the information, assets, and approvals needed to move work forward
• Track project progress and proactively flag roadblocks or resourcing concerns
• Help maintain organization across servers, drives, PM systems, and project documentation
• Support quality control by reviewing deliverables for accuracy, completeness, and alignment with client briefs

Account Support + Growth

• Support account leadership in identifying opportunities for organic account growth
• Assist with scopes of work, estimates, timelines, and project documentation
• Help track project budgets, timing, and profitability in partnership with leadership and finance teams
• Support quarterly planning, account reviews, and client reporting needs
• Maintain awareness of industry, cultural, and competitive trends relevant to client business

Team Collaboration + Leadership

• Foster strong communication and collaboration across internal teams
• Help create structure, accountability, and momentum across projects
• Serve as a calm, solutions-oriented presence in fast-moving environments
• Mentor and support junior team members when needed
• Contribute to process improvements that help teams work smarter and more efficiently

Qualifications

• 5–8+ years of experience in account management, project management, or integrated production within a traditional creative, entertainment, advertising, social, or marketing agency
• Strong traditional agency experience managing complex campaigns, fast-paced timelines, client communications, and cross-functional creative teams
• Strong understanding of integrated campaign workflows across creative, social, AV, digital, experiential, and production
• Proven ability to manage multiple projects and timelines simultaneously
• Exceptional communication, organization, and follow-through skills
• Experience leading day-to-day client communication and managing stakeholder expectations
• Comfortable working in fast-paced, highly collaborative creative environments
• Strong problem-solving skills and ability to navigate ambiguity
• Experience with project management tools, status tracking, budgeting, and workflow systems
• Passion for culture, entertainment, storytelling, and modern marketing

What Success Looks Like

• Clients feel we are ahead of them, feel informed, supported, and confident in the agency partnership
• Internal teams are aligned, organized, and set up for success
• Account and other leads feel supported and confident in that they have a dependable day to day lead who is proactive 
• Projects move efficiently with clear communication and accountability
• Risks and roadblocks are identified early and addressed proactively
• Teams operate with stronger structure, visibility, and collaboration