AXA

Global insurer offering life, property, casualty

Customer Value & Persistency Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in data science, actuarial science, mathematics, business, marketing, or a related field.
At least 5 years of experience in the life insurance industry in in-force management, persistency, customer experience, and/or sales.

Responsibilities

Develop and lead key initiatives for cross-selling and upselling to existing (in-force) customers.
Develop and lead key initiatives to win back customers who have lapsed or surrendered their policies (non-in-force customers).
Lead persistency-related key initiatives for each channel, including IBC, TM, DD, and others.
Stay up to date with industry trends and best practices in customer retention and persistency.
Conduct monthly Persistency working team discussions to obtain alignment from key stakeholders as stipulated in the Persistency Committee TOR.
Monitor persistency dashboards and reporting exercises.

Overview:

Customer Value & Persistency Manager is responsible for increase our product holding through cross-selling and upselling activities of and manage the persistency initiatives for all channels based on the strategic direction of the company.

Responsibilities:

Develop and lead key initiatives on cross-selling and upselling activities to existing (in-force) customers.
Develop and lead key initiatives win back customers who have lapsed/surrendered their policy (non in-force customers).
Lead key initiatives on Persistency related for each channel (IBC, TM, DD, others).
Stay up to date with industry trends and best practices in customer retention and persistency.
Conduct monthly Persistency working team discussions to obtain alignment from key stakeholders as stipulated in the Persistency Committee TOR.
Monitor Persistency dashboard & reporting exercises.

Qualifications:

Bachelor’s degree in data science, actuarial science, mathematics, business, marketing or any related field
At least 5 years in life insurance industry in in-force management, persistency, customer experience and/or sales

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1816

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