Manager/Director - Revenue Operations

About the role

As Covera's first Director of Revenue Operations, you will build and scale the commercial operating foundation that powers the company's next phase of growth. Reporting to the COO/CFO, this role serves as the operational backbone for Covera's commercial organization, building the systems, processes, reporting, and operating cadence that enable efficient execution and data-driven decision making across Sales, Marketing, Finance, and Operations.

You will serve as a strategic advisor to the Executive Leadership Team, driving forecasting, pipeline governance, and commercial process optimization across Covera's Employer, Broker, Health Plan, Physician and Provider Growth teams. Operating at the center of Covera's commercial ecosystem, you will create a trusted single source of truth for commercial data, establish scalable operating rhythms, and develop the infrastructure necessary to support predictable growth as the company scales.

This is a highly visible, cross-functional role requiring someone who thrives in ambiguity, enjoys building from scratch, and combines strategic thinking with the hands-on operational rigor needed to drive growth and scale.

In this role, you will be expected to:

• Build and own the Revenue Operations function, including processes, systems, reporting, and operating cadence across the commercial organization
• Serve as the primary owner and administrator for HubSpot, ensuring data integrity, pipeline hygiene, process adherence, and CRM optimization
• Own pipeline management and forecast production - Partner with executive leadership to develop board-ready presentations, commercial business reviews, executive dashboards, and strategic presentations that communicate pipeline performance, forecasting, and growth initiatives
• Design, maintain, and continuously improve pipeline mechanics and governance, including opportunity management standards, stage definitions, qualification criteria, and forecasting processes that drive consistent commercial execution and forecast accuracy
• Establish and manage scalable deal desk processes, including pricing approvals, commercial approvals, contract workflows, and cross-functional coordination to support complex enterprise opportunities and accelerate deal velocity
• Design and maintain standardized reporting, dashboards, and KPIs that create a trusted, single source of truth across the business
• Partner with Sales, Marketing, Finance, and Operations leaders to optimize commercial processes and improve efficiency across the customer lifecycle
• Establish and run recurring commercial operating cadences, including pipeline reviews, forecast reviews, and deal reviews
• Identify process gaps, inefficiencies, and manual work, then implement scalable solutions and automation to improve productivity
• Develop a long-term RevOps roadmap that anticipates future growth and enables the organization to scale efficiently

Requirements:

• 8+ years of progressive experience in Revenue Operations, Sales Operations, or Commercial Operations, including experience building or scaling revenue operations functions within a healthcare tech startup environment
• Demonstrated experience owning CRM administration and optimization, preferably within HubSpot
• Proven track record building forecasting processes, pipeline management frameworks, and executive reporting, including delivering accurate revenue forecasts to executive leadership and boards
• Deep understanding of commercial operating models, sales processes, and revenue lifecycle management
• Experience building scalable reporting infrastructure, executive dashboards, board reporting, and commercial performance analytics using CRM, BI, and visualization tools
• Exceptional cross-functional collaboration skills with strong executive presence and communication skills, with the ability to present recommendations and insights to senior leadership
• Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-paced environment

AI at Covera

At Covera Health, AI is not a novelty. It's a core part of how we work. Every team member is expected to actively use AI in their day-to-day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what's still possible, you'll fit in.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
  Vision & Dental
• Hybrid Time Off Policy (Flexible Time Off (FTO) Policy for exempt employees and Paid Time Off (PTO) Policy for non-exempt employees)
• Sick days in accordance with your state law
• 12 weeks of paid parental leave
• 12 Fixed Holidays (company closed)
• 5 Covera Days
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

The minimum and maximum base salary for this position ranges from $145,000 to $185,000, in addition to a discretionary bonus and comprehensive benefits package. Final salary will be based on a number of factors including but not limited to, a candidate’s qualifications, skills, competencies, experience, expertise and location. Final compensation decisions may occasionally fall outside of the posted range. Salary ranges are periodically reviewed and may be adjusted in response to market trends and company needs.

Please note

We may use automated tools and/or AI to assist in reviewing applications.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you're ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at [email protected] for verification.