All Accor

Global hotel management, franchising, loyalty program

Reservation Executive

Hotel Guest ServicesUpdated on Nov 11

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

One or two years of experience in reservations.
Knowledge of Opera PMS and Opera Cloud.

Responsibilities

Maintain the Opera Cloud Reservations system by updating rate systems, validity dates, mail messages, and availability controls.
Check previous-day no-shows, provide details to the Duty Manager for processing, and follow up.
Monitor occupancy for upcoming weeks; enter stop-sell dates into the property management system when necessary and advise the Front Office, Telephones, and allotment holders using the Automated Reservations System.
Reconfirm all arrivals one day prior and ensure relevant information is available to the Front Desk by the prior evening.
Maintain accurate and complete guest histories for returning guests and communicate arrival details to Management.
Assist with preparing and checking the rate manual and ensure rates and rate schedules in the computer system are correct.
Communicate with the Director of Sales and sales department to forward leads and feedback from inbound and corporate markets.
Maintain open, reciprocal communication between the Front Office and Reservations Office.
Complete daily duties, including correspondence, filing, and reports, and adhere to emergency communication procedures.

Job Description

Constant upkeep of Opera Cloud Reservations system through updating of rates systems, validity dates, mail messages, availability control
Check no shows from previous day and give details to Duty Manager for processing and follow up.
Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management
Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.
Communication between Front Office and Reservations Office open and reciprocal.
Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures ensuring that

Qualifications

1 or 2 years of experience in reservation.

Knowledge Opera PMS & Opera Cloud.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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