Full-Time

Fraud Investigator

Posted on 9/19/2024

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

£27kAnnually

Entry, Junior, Mid

Company Historically Provides H1B Sponsorship

Nottingham, UK

Hybrid role requiring in-office presence once every two weeks.

Category
Operations Consulting
Consulting
Requirements
  • Adaptable in a fast-paced quick changing environment
  • Expert attention to detail would make you a superstar in this role
  • A team player that acts with integrity and treats our customers and associates with respect
  • Demonstration of solid judgement
  • A great communicator, both verbal and written, communicating effectively to customers and third parties
Responsibilities
  • Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
  • Be flexible and have the ability to move between workstreams to meet service requirements
  • Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate
  • Be the point of contact for offshore vendors and other areas of the UK operation
  • Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes
  • Take ownership of cases with end to end case management and one call resolution.

Capital One offers a variety of financial services, including credit cards, savings accounts, car loans, and business checking accounts, primarily in the United States. The company focuses on user-friendly banking solutions with no fees or minimums for checking accounts, making it easier for customers to manage their money. Capital One stands out from competitors with its commitment to financial inclusion and literacy, partnering with organizations to provide educational resources. The goal is to transform the banking experience by ensuring everyone has access to financial services and the knowledge to make informed decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Worldpay enhances payment security and efficiency for merchants.
  • Capital One's collaboration with HITEC improves data infrastructure and decision-making.
  • Financial empowerment initiatives support community stability, like the $86,000 grant to United Way.

What critics are saying

  • Increased competition in subscription management tools may dilute Capital One's first-mover advantage.
  • Over-reliance on partnerships for tech advancements could pose risks if partnerships falter.
  • Departure of key personnel like Joe Rodriguez may affect risk management expertise.

What makes Capital One unique

  • Capital One offers user-friendly banking with no fees or minimums for checking accounts.
  • The company partners with Minna Technologies for subscription management tools in its app.
  • Capital One's mobile banking app is a model for secure, user-friendly digital banking.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

INACTIVE