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Full-Time

Fraud Investigator

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Financial Services
Fintech

Compensation Overview

$27kAnnually

Entry

Nottingham, UK

Hybrid role requiring in-office presence once every two weeks.

Category
Operations Consulting
Consulting
Requirements
  • Adaptable in a fast-paced quick changing environment
  • Expert attention to detail would make you a superstar in this role
  • A team player that acts with integrity and treats our customers and associates with respect
  • Demonstration of solid judgement
  • A great communicator, both verbal and written, communicating effectively to customers and third parties
Responsibilities
  • Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
  • Be flexible and have the ability to move between workstreams to meet service requirements
  • Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate
  • Be the point of contact for offshore vendors and other areas of the UK operation
  • Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes
  • Take ownership of cases with end to end case management and one call resolution.

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system while providing comprehensive support and resources to help customers make informed financial decisions.

Company Stage

Series A

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's extensive range of financial products and services provides ample opportunities for career growth and specialization.
  • The company's commitment to financial inclusion and literacy offers employees a chance to make a meaningful impact on communities.
  • Strategic partnerships and investments, such as those with Stripe, Adyen, and StrongDM, indicate a forward-thinking approach and potential for innovation.

What critics are saying

  • The competitive financial services landscape requires Capital One to continuously innovate to maintain its market position.
  • The end of the consumer card partnership with Walmart could impact customer acquisition and revenue streams.

What makes Capital One unique

  • Capital One's focus on financial inclusion and no-fee banking solutions sets it apart from traditional banks that often have more restrictive fee structures.
  • Their strategic partnerships with fintech giants like Stripe and Adyen for fraud prevention highlight their commitment to leveraging technology for enhanced security.
  • Capital One's collaboration with educational platforms like Khan Academy underscores their dedication to financial literacy, a unique value proposition in the financial services sector.

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program