Quality Support Specialist

Overview

This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units (“Spirit Commercial”). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions. 

The Quality Support Specialist (QSS) serves as a key shop floor quality resource supporting the 737 production system. This position works directly with the quality team, inspectors, engineering, and leadership to identify, communicate, and resolve quality-related issues while maintaining production flow and ensuring compliance with product conformance and regulatory requirements.

The QSS provides day-to-day quality support through issue investigation, process monitoring, data analysis, and cross-functional collaboration. This role helps drive product conformity, production readiness, and operational performance by facilitating timely issue resolution, monitoring quality metrics, supporting corrective actions, and reinforcing adherence to quality standards.

Responsibilities

Position Responsibilities:

• Serve as a primary point of contact for shop floor quality support and issue resolution.
• Work closely with production teams, quality inspectors, engineering, and leadership to identify and address quality concerns.
• Monitor quality metrics, defect trends, and operational performance indicators to identify improvement opportunities.
• Facilitate root cause investigations and support implementation of corrective and preventive actions.
• Track and communicate quality concerns, recovery actions, and risk mitigation plans to appropriate stakeholders.
• Coach and educate inspectors on quality requirements, standard work, and best practices.
• Support process, product, and configuration audits to verify compliance with engineering requirements, specifications, and established processes.
• Participate in continuous improvement initiatives focused on reducing defects, improving process capability, and enhancing product quality.
• Support cross-functional efforts involving production, tooling, facilities, and engineering organizations.
• Maintain a strong shop floor presence to proactively identify quality concerns, remove barriers to production, and support manufacturing execution.

Five traits required for this team:

• Humility – demonstrates a learning mindset, seeks feedback, and collaborates effectively with others to achieve the best outcomes.
• Grit & tenacity – persists through complex challenges and remains focused on delivering results in a dynamic manufacturing environment.
• Problem solving skills – applies structured thinking to break down complex problems to identify root causes, evaluate risks, and develop practical solutions.
• Influencing and communication – communicates clearly with peers, leaders, and stakeholders while building alignment around quality priorities and actions.
• Teamwork – builds strong working relationships and collaborates effectively across functions to support team and program objectives.

Qualifications

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience working in or supporting a manufacturing environment.
• 3+ years working with engineering drawings and customer specifications.
• 3+ years of experience with Microsoft Office applications (i.e. Outlook, PowerPoint, Excel, and Word).
• 3+ years of experience using written and verbal communication skills to coordinate activities and achieve deliverables across multiple stakeholders.
• Experience supporting root cause investigations and corrective action activities.
• Experience working directly with production personnel in a manufacturing environment.

Preferred Qualifications (Desired Skills/Experience):

• Experience in aerospace manufacturing or a similarly regulated industry.
• 3+ years of experience supporting quality systems, quality assurance, or manufacturing quality activities.
• Knowledge of Quality Management System (QMS) requirements and continuous improvement methodologies.
• Experience using MES (Manufacturing Execution Systems), SAP, or related manufacturing systems.
• Experience utilizing project tracking or planning tools such as Microsoft Project or Smartsheet.
• Experience facilitating problem-solving activities and driving process improvements.
• Strong organizational skills and attention to detail.
• Experience coaching, mentoring, or providing technical guidance to inspectors, production personnel, or cross-functional teams.

Union:

This is a union-represented position.

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

We strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range - Mid-Level (Level 3): $73,400 - $112,550

Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.