Technical Lead Analyst

Function

Digital Platforms / Technology

Employment Type

Full-time

Experience

6+ years of hands-on Yardi Voyager development and application support

Role Focus

Technical leadership, team management, Stakeholder delivery and platform

improvement

Position Summary

We are seeking an experienced Yardi Technical Lead Analyst to lead development and application support for a long-term programme. This role combines hands-on Yardi Voyager expertise with technical leadership, team coordination, Stakeholder engagement and continuous platform improvement.

The successful candidate will set technical direction, manage delivery priorities and serve as a key Stakeholder-facing contact. The role requires strong active listening, clear communication and the ability to translate business requirements into stable, scalable and supportable solutions.

Key Responsibilities

·       Lead the design, development and maintenance of reports using SQL Server Reporting Services (SSRS) and Yardi Standard Reports (YSR).

·       Lead Yardi Voyager customization’s, screen development, configuration, workflows, interfaces and integrations using Yardi APIs and web services.

·       Develop and review SQL scripts for data migration, validation, reconciliation, troubleshooting and controlled data correction.

·       Translate approved business requirements into practical technical solutions and formal Technical Specification Documents.

·       Oversee incidents, service requests, defects and development tickets from triage through resolution.

·       Lead root-cause analysis and implement sustainable corrective and preventive actions.

·       Coordinate development, testing, deployment, defect resolution and post-release support.

·       Ensure compliance with coding, documentation, testing, change-control and release standards.

·       Identify opportunities to improve platform reliability, performance, automation and support processes.

Team and Stakeholder Management

·       Allocate and monitor work based on business priorities, team capabilities and delivery commitments.

·       Provide technical guidance, solution reviews, mentoring and hands-on support to development and support teams.

·       Oversee ticket queues, delivery progress, quality, risks and dependencies, taking timely corrective action.

·       Coordinate with CSD, business analysis, testing and platform teams to ensure effective triage and end-to-end delivery.

·       Serve as the key technical contact for Yardi development and application support, leading requirement walkthroughs, solution reviews and status meetings.

·       Actively listen to Stakeholder needs, clarify requirements and acceptance criteria, and communicate technical options, risks and resolution plans in clear business language.

·       Manage Stakeholder expectations through timely updates, transparent communication and consistent delivery.

·       Support Stakeholder acceptance, production deployment and post-release activities, escalating delivery, capacity or technical risks through appropriate governance channels.

Delivery Process

·       Review the Business Requirements Document (BRD), scope and internal effort estimate.

·       Align stakeholders on assumptions, dependencies, technical approach and delivery effort.

·       Prepare or review the Technical Specification Document and obtain approval before development.

·       Oversee development, code review, unit testing and deployment to the test environment.

·       Coordinate validation, defect resolution and business acceptance.

·       Oversee production deployment through approved change-control and release processes.

Required Qualifications and Experience

·       Six or more years of hands-on Yardi Voyager development and application support experience.

·       Strong Microsoft SQL Server expertise, including complex scripting and troubleshooting.

·       Strong experience developing and reviewing SSRS and YSR reports.

·       Experience with Yardi Voyager customization’s, screens, workflows, APIs and web services.

·       Experience preparing and reviewing formal Technical Specification Documents.

·       Hands-on experience managing support tickets, including triage, prioritization, investigation, resolution and stakeholder communication.

·       Demonstrated experience leading or coordinating technical development and support team.

·       Experience collaborating with a Customer Service Delivery team in an application support environment.

·       Proven Stakeholder-facing experience across requirements, solution walkthroughs, issue management and delivery reporting.

·       Strong written and spoken English, active listening skills and confidence communicating with technical and non-technical stakeholders.

·       Ability to manage competing priorities, make sound delivery decisions and escalate risks appropriately.

Nice to Have

·       Relevant Yardi certification.

·       Experience with Yardi Commercial, Residential and/or Investment Management modules.

·       Experience supporting enterprise Stakeholders within formal change-controlled release environments.

·       Experience with data migration, reconciliation and high-volume data validation.

·       Understanding of real estate, property management, investment management or finance-related processes.

Core Skills and Behaviors

·       Technical leadership, ownership and sound decision-making.

·       Team planning, coaching, delegation and delivery management.

·       Stakeholder focus, active listening and expectation management.

·       Strong analytical, troubleshooting and root-cause analysis capabilities.

·       Clear communication, collaboration and stakeholder management.

·       Quality focus, disciplined governance and a continuous-improvement mindset.

Success in the Role

·       High-quality Yardi solutions and support are delivered within agreed priorities and commitments.

·       Production issues and support tickets are investigated promptly, communicated clearly and resolved sustainably.

·       Stakeholders receive responsive engagement, transparent updates and technically sound solutions.

·       Technical specifications, reports, customizations and integrations remain accurate, supportable and appropriately documented.

·       Deployments follow agreed governance and change-control requirements.

·       Team capability, platform reliability and support effectiveness improve measurably over time.

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]