Full-Time

Research Scientist

Modelling and Data

Posted on 12/18/2024

PolyAI

PolyAI

201-500 employees

Develops customized multilingual voice assistants

Consulting
AI & Machine Learning

Mid, Senior

London, UK

Must be in UK.

Category
Speech Recognition
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Microsoft Azure
Python
Pytorch
AWS
Google Cloud Platform
Requirements
  • A degree in Computer Science, Machine Learning, or a related field, or equivalent industry experience
  • 3+ years of experience working with deep learning and statistical models
  • Strong knowledge of data quality standards and annotation processes, with the ability to independently evaluate and improve models
  • Proficiency in Python and familiarity with relevant ML frameworks and libraries (e.g., PyTorch)
  • Experience with cloud services such as AWS, GCP, or Azure
  • Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences
  • A passion for solving technical challenges and driving practical solutions
Responsibilities
  • Train models and conduct experiments to assess model performance in live deployments
  • Work on experimental model architectures, exploring multimodal, efficient long-context etc.
  • Develop post-training strategies to achieve state of the art performance on domain-specific tasks
  • Generate, collect, and annotate contact center data from sources such as real customer calls, chats, online open datasets, and synthetic data
  • Develop robust evaluation benchmarks to track improvements in production models
  • Collaborate with the legal and compliance team to address any compliance or data privacy-related issues
  • Work closely with product and engineering teams to ensure alignment with business and production goals
  • Stay informed about the latest advancements in machine learning, ASR, TTS, and LLM to continuously enhance our technologies

PolyAI creates customized voice assistants for businesses, particularly in the customer service sector and call centers. Their multilingual voice assistants help manage customer inquiries, reducing hold times and improving satisfaction, especially in the hotel industry. The company offers quick deployment and seamless integration into existing systems, with ongoing updates for better performance. PolyAI's goal is to enhance customer service efficiency while enabling businesses to generate revenue.

Company Stage

Series C

Total Funding

$115.1M

Headquarters

London, United Kingdom

Founded

2017

Growth & Insights
Headcount

6 month growth

↑ 23%

1 year growth

↑ 29%

2 year growth

↑ 38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with AWS enhances scalability and security for enterprise clients.
  • Recent $50M funding supports global expansion and product development.
  • 85% customer satisfaction in the hotel industry demonstrates effectiveness of PolyAI's solutions.

What critics are saying

  • AI hallucinations could undermine trust in PolyAI's voice assistants.
  • Competition from companies using emotion-detecting AI models may challenge PolyAI's market position.
  • Rapid AI advancements require continuous updates to maintain competitive edge.

What makes PolyAI unique

  • PolyAI's voice assistants support 10 languages, enhancing global customer service capabilities.
  • Quick deployment in six weeks or less sets PolyAI apart from competitors.
  • PolyAI's seamless integration into existing tech stacks minimizes disruption for businesses.

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