GBM

Online auction platform with bidder incentives

On-Site Technical Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeCosta RicaNo salary listed

About the Job

Requirements

At least 1 year of experience in field technical support.
Experience managing and controlling IT inventory.
Experience in customer service and supporting end users.
A professional technical-college certificate or an advanced university bachelor's degree in information technology or a related field.
A B1 driver's license issued at least 2 years ago.
Experience using IT service management tools and the ITIL methodology to manage incidents and requests.

Responsibilities

Manage incidents, requests, tasks, and activities related to the IT service in a timely manner to ensure service-level agreement compliance.
Document tickets in the different IT service management and collaboration tools, ensuring timely compliance with processes and documentation requirements for managed services; generate reports.
Manage and control inventory in the IT workshop, as well as new or held inventory used to deliver the service and support end users.

Descripción:

Técnico de soporte en sitio responsable de la gestión de Incidentes/Requrimientos/Tareas/Actividades relacionadas al servicio de TI y control de inventarios en el sitio del cliente; garantizando el cumplimiento de los SLA del servicio asignado.

Responsabilidades:

Gestión en tiempo y forma de Incidentes/Requerimientos/Tareas/Actividades propias del servicio para garantizar el cumplimiento de los SLAs del servicio.
Gestión documental de tickets (casos) en las diferentes herramientas de ITSM y Colaboración garantizando el cumplimiento en tiempo y forma de los procesos y la documentación de los servicios gestionados. Responsable de generación de informes/reportes.
Responsable de manejo y control de inventario en taller de TI, así como inventario nuevo o en custodia utilizado para la gestión del servicio y atención a los usuarios finales.

Requisitos:

Experiencia: Experiencia mínima de 1 año en soporte técnico en campo. Experiencia en manejo y control de inventarios TI. Experiencia en servicio al cliente y atención a usuario final.
Formación: Certificado de colegio técnico profesional o bachillerato universitario avanzado en tecnologías de la información o carreras afines.
Requisito indispensable: Licencia de Conducir B1 con 2 años de emisión. Maneja de herramientas ITSM y metodología ITIL para la gestión de incidentes y requerimientos.
Horario y modalidad: Soporte en Sitio 100% presencial, horario de Lunes a Sabado (sabados rotativos), de 7:30am a 5:pm

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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