Computer World Services

Mission-critical IT services for government

Wireless Network Operations Center Lead

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeOrlando, FL, USANo salary listed

About the Job

Requirements

At least 5 years of experience in wireless communications or network operations.
CompTIA or CCNA certification.
Strong understanding of radio and cellular network systems.
Must have favorably passed a five-year background investigation required by CBP before beginning work.
A bachelor's degree in IT, Telecommunications, or a related field is preferred.
Familiarity with DHS TACCOM and COTHEN systems is preferred.

Responsibilities

Lead the Wireless Network Operations Center responsible for monitoring and maintaining CBP tactical communications systems, including LMR and COTHEN.
Manage WNOC operations in Orlando, Florida.
Oversee monitoring, troubleshooting, and incident response for wireless and radio systems.
Coordinate with field engineers and CBP technical teams to resolve issues.
Produce performance and incident reports.
Maintain WNOC documentation and standard operating procedures.

Desired Qualifications

Familiarity with DHS TACCOM and COTHEN systems.
A bachelor's degree in IT, Telecommunications, or a related field.

CWS seeks a Wireless NOC (WNOC) Lead to lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Wireless NOC. The Wireless NOC (WNOC) Lead leads the Wireless NOC responsible for monitoring and maintaining CBP’s tactical communications systems, including LMR and COTHEN.

Duties & Responsibilities

Manage WNOC operations in Orlando, FL.
Oversee monitoring, troubleshooting, and incident response for wireless and radio systems.
Coordinate with field engineers and CBP technical teams for issue resolution.
Produce performance and incident reports.
Maintain WNOC documentation and SOPs.

Required Qualifications

5+ years in wireless communications or network operations.
CompTIA or CCNA certification.
Strong understanding of radio and cellular network systems.

Preferred Qualifications

Bachelor’s in IT, Telecommunications, or related field.
Familiarity with DHS TACCOM and COTHEN systems.

Place of Performance

CBP Wireless Network Operations Center – Orlando, FL.

Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

About the Company

Computer World Services

Mission-critical IT services for government

Computer World Services provides IT services and support to the Federal Government, focusing on mission-critical and enterprise needs. Its offerings include IT operations and maintenance, systems architecture and engineering, cloud solution services, agile software development, call center outsourcing, and cybersecurity. The company works by delivering a range of services through a staff of 400+ across 20+ federal customers worldwide, pairing hands-on operations with engineering, cloud, and security capabilities to meet government missions. It differentiates itself through formal quality and process certifications (ISO 9001:2015 and CMMI-DEV Level 3) and a track record of ongoing process improvement. The company’s goal is to provide reliable, secure, and scalable IT support and development to federal agencies, ensuring mission success and continual performance improvement.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Falls Church, VA
Founded: 1990

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