Operations Manager

About Us

Fluid Flow is a trusted provider of industrial process equipment and engineered solutions, helping customers optimize the performance, reliability, and efficiency of critical process systems. We specialize in pumps, heat transfer equipment, filtration, mixers, valves, and other fluid handling and process technologies for a wide range of industrial applications. Backed by strong technical expertise and leading equipment manufacturers, Fluid Flow delivers tailored solutions designed to meet complex process requirements and keep operations running efficiently.

Visit our website: fluidflow.com

Responsibilities & Qualifications

Summary

This position reports directly to the FFP/Bibb General Manager and oversees, supports, and performs the functions necessary to ensure efficient daily operations, primarily customer service, warehousing, logistics, and service.

The role leads inside staff and operations and contributes to sales and service strategies, operating budgets, and marketing plans to grow the business. Key areas of focus include strategic planning, people management, and process improvement.

Responsibilities

• Oversee daily operations and manage all aspects of business processes.

• Ensure consistent delivery of customer service, support, and technical expertise that reflects the company’s position as a market leader.

• Develop and optimize business practices to improve performance, increase quality, and ensure safe operations at the facility and in the field.

• Develop and execute operating strategies to drive growth in products and services.

• Ensure operational expenses align with revenues.

• Set team goals, clearly communicate expectations, and monitor performance using companywide performance and talent management systems.

• Foster collaboration among team members.

• Collaborate with sales to identify and pursue sales and profit opportunities.

• Manage and align service resources with client needs while exceeding company objectives and goals.

• Develop employees’ capabilities through challenging assignments and coaching.

• Promote the proper use and oversee the deployment of tools such as Pricing, FSM/CRM, and Flow 360 across all IFC brands.

• Partner with cross-functional support teams to improve proprietary business tools and systems.

• Learn the basics of core product lines to better assist customers and other Inside Sales Representatives (ISRs).

• Process customer quotes and orders as needed.

• Help resolve customer delivery challenges and supply chain issues.

Requirements

• Demonstrated leadership capabilities and the ability to build successful teams.

• Excellent decision-making and creative problem-solving skills.

• Strong organizational and communication skills.

• Ability to prioritize, perform under pressure, and resolve conflicts.

• Knowledge of general business software, an aptitude for learning new applications, and proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Minimum of five years of experience leading, developing, and coaching teams, with a deep understanding of distribution and its value proposition to the market.

• Proven track record of building high-performing teams and establishing lasting relationships with customers and key suppliers to increase market share and profitability.

• Strong entrepreneurial spirit and an established network of contacts.

• Proficient computer and technical skills, including working knowledge of CRM software solutions.

Supervisory Responsibility

This position directly supervises inside and operational teams.

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Fluid Flow Products is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.