Operations Manager
Amazon
Operations Manager
Amazon
Sells products online and rents cloud computing
日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。
本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。
本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。
■部門紹介：
Last Mile(AMZL)
Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。
AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。
※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jp
Would you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
For details regarding the department to which this position belongs, please refer to the link below.
■Department introduction:
Last Mile(AMZL)
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race, national origin, gender, sexual orientation, disability, age, or other attributes. If you have a disability, please see below. https://www.amazon.jobs/disability/jp
Key job responsibilities
オペレーションズマネージャーとして、配送拠点におけるパートナーキャリアのオペレーション指標の管理、配送品質の改善、サービスの追加、安全の確保、法規制の遵守を担当し、パートナーとの信頼関係を強化する責任を担います。
- 新たな配達パートナーとの信頼関係の構築
- 契約配達品質を達成するために配達パートナーをサポートする
- 配送パートナー様のAmazon配送事業の継続性（収益性）の実現
- ドライバーの安全、労働環境、モチベーションの向上に向けた施策の実施
- 現場管理チームをサポートし、チームの業務目標を達成し、配達パートナーやドライバーの声を業務に反映させます。
- 配達パートナーの問題を解決するための調整
- パートナーへのSOP・基準の徹底
- 中長期的な顧客体験の実現をサポート
As a Operations Manager, you will be responsible for managing partner carrier operational metrics at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance while strengthening trust with partners.
- Building trusting relationships with new delivery partners
- Support delivery partners to achieve contracted delivery quality
- Achieving continuity (profitability) of delivery partners' Amazon delivery business
- Implement measures to improve driver safety, working environment, and motivation
- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations
- Coordination to resolve delivery partner issues
- Thorough implementation of SOPs and standards for partners
- Supporting the realization of medium- to long-term customer experience.
A day in the life
毎日は、前日のリモート品質レビューから始まります。 品質レビューは毎日、毎週、毎月実施され、ネットワーク全体のレビューで報告されます。
日常業務には、その日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整、RCA とアクションアイテムを考え出す D-1 パフォーマンスの DD、DS パフォーマンス、安全性、および運用 SOP に関する DSP との定期的なレビューが含まれます。 日常業務とは別に、個人は拡張 (DS の立ち上げ)、イニシアチブ/パイロット (コスト、品質、安全性、量の達成に関する)、および新規立ち上げにも責任を負います。
Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.
Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day, DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items, DS with DSP on performance, safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties, the individual will also be responsible for expansions (DS launches), initiatives/pilots (regarding cost, quality, safety, and quantity achievement), and new launches.
About the team
私たちが目指すチームは、一人ひとりが自立した個性と能力を持ち、自らの仕事に邁進しつつも、常に謙虚で周囲から学び続けるチームです。 私たちは顧客体験に情熱を注いでいますが、常に公平かつ客観的であり続けます。 性別、経験、国籍を問わず、常に相手への配慮を持ちながら、自由闊達な議論を行います。 私たちは個人の仕事を尊重しますが、いつでも手を差し伸べる用意があり、「それは私の仕事ではありません」とは決して言いません。 私たちは仕事に情熱を持っていますが、家族やプライベートも大切にしています。 全体として、私たちのチームは毎日一緒に仕事をするのが楽しいです。
The team we aim for is one in which each member has an independent personality and ability, and while striving to do their job, they are always humble and continue to learn from those around them. We are passionate about the customer experience, but we always remain unbiased and objective. Regardless of gender, experience, or nationality, we will always be considerate of the other person and engage in free and lively discussions. We respect individual work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but we also value our families and private lives. Overall, our team is a pleasure to work with every day.
- 3+ years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Bachelor's degree
- Business level of Japanese
- Business level of English
- Excited about working in a diverse group and contributing to an inclusive culture
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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