Operations & Logistics (1)

SERVICE COORDINATOR / DISPATCHER

High-Energy | Fast-Paced | Client-Critical Role
Pay Range: $25.00 - 28.00 / hour
Location: Air Force One Northeast office in Valley View, OH

Position Summary
This is not a quiet desk job.
The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities shift quickly and every decision impacts our technicians and customers. This role requires focus, speed, accuracy, and the ability to stay calm under pressure while juggling multiple demands at once.

If you thrive in a fast-moving, high-expectation environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly even on the busiest days, then this role was built for you.

What Success Looks Like

Phones are ringing, schedules are changing, and technicians are on the move — and you stay organized
Customers feel heard, informed, and supported
Technicians have what they need, when they need it
Service calls, documentation, and systems are accurate and up to date
Chaos turns into controlled execution

Qualifications

High School Diploma or GED required
Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role required
Ability to manage constant interruptions without losing accuracy
Strong attention to detail in a time-sensitive environment
Confident, professional communicator with internal teams and external clients
Comfortable working with multiple systems and technology platforms simultaneously

Essential Duties & Responsibilities

Handle a high volume of inbound calls professionally and efficiently
Enter, update, and manage service calls in SAMPro with speed and accuracy
Coordinate technician dispatch and adjust schedules in real time
Communicate clearly with technicians regarding job changes, priorities, and expectations
Monitor and manage service calls and PM activity (daily, weekly, monthly)
Issue purchase orders and coordinate parts pickup or staging
Manage Outlook calendars and service schedules under tight deadlines
Maintain accurate client data and electronic filing systems
Navigate and update client portals and EFM tools
Complete documentation in accordance with company procedures — even under pressure
Operate office equipment including phones, copiers, and scanners
Jump in where needed and support the team during peak demand periods

Technology & Software Experience

Microsoft Outlook (heavy daily use)
Microsoft Word & Excel (Beginner)
Microsoft Teams & SharePoint
Accounting software such as SAMPro, QuickBooks, Peachtree, or Great Plains
CRM systems
Dispatching and scheduling software
Client web-based tracking systems

Physical & Work Environment Expectations

Fast-paced office environment with frequent phone activity
Continuous talking and listening required
Extended periods of sitting with frequent typing and computer use
Occasional standing, walking, reaching, and lifting up to 25 pounds
Some travel may be required
Moderate noise level typical of an active service office
Reasonable accommodations may be made to support essential job functions

The Air Force One Associate
Every Air Force One associate is expected to bring:

Integrity – Doing what’s right, even when things are moving fast
Humility – Staying grounded, respectful, and team-focused
Intelligence – Thinking critically, communicating clearly, and adapting quickly
Hunger – A drive to win, improve, and push through challenges

We believe in Personal Ownership, One Team, and Serving Others — and we expect our Service Coordinators to lead by example through professionalism, accountability, and quality execution every day.

Service Coordinator

Dispatcher

Air Force One

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