Account Manager - Energy Efficiency

Position: Account Manager- Energy Efficiency

Location: Maryland’s Eastern Shore (Remote, Home-Based with Local Field Travel)—Cecil County, Kent County, Queen Anne’s County, and Caroline County, Maryland 

Are you ready to make a difference? 
ICF is seeking an Energy Efficiency Account Manager to build and maintain business customer relationships and generate qualified opportunities for commercial energy efficiency programs on Maryland’s Eastern Shore. This remote, home-based position serves Cecil County, Kent County, Queen Anne’s County, and Caroline County, Maryland, and requires local field travel throughout the assigned territory. In addition to working from your home office, you will attend in-person meetings with utility customers, trade allies, and customer representatives to understand their needs, discuss relevant utility incentive programs, and help them take the next step toward participation—not to sell products or services. Working with the client’s existing book of business, you will use B2B prospecting, account management, and consultative selling skills to support sales and marketing teams in recruiting utility customers. You will manage a pipeline of existing energy efficiency leads and use our CRM to develop targeted outreach campaigns that increase energy efficiency projects and participation in utility incentive programs. We advance outreach and marketing through technology and creativity. Success requires independent initiative, effective teamwork, a drive to succeed, and a commitment to client satisfaction. This position is open to Maryland-based candidates. 

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 

• Investment of the community: Donation matching, volunteer opportunities 

• Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan 

• And many, many more (Ask your recruiter for more details!) 

What you will be doing: 

• Develop and maintain partnerships with major local, national, and regional distributors, suppliers, and manufacturers to support their participation in the programs 

• Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program awareness and adoption   

• Maintain strong ongoing communications with participants and other interested stakeholders, including in-person meetings with utility customers, trade allies, and customer representatives throughout the assigned Eastern Shore territory, to assess their needs and receive feedback on their program experience. 

• Preparing and presenting targeted presentations as well as promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, as well as any industry recognized associations. 

• Assist multiply program managers with the development and implementation of promotional strategies 

• Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, contractor/consultant participation and pipeline management 

• Provide QA/QC data to the client 

• Support internal operations and management of the programs, with tasks such as reporting, application review, forecasting, marketing development, and client support 

What success looks like: Consistent, meaningful engagement with the client's customer book of business; new and strengthened customer relationships; qualified energy efficiency opportunities; agreed next steps and timely follow-through; accurate CRM records; and progress from initial interest toward program participation. Outreach activity supports these outcomes—it is not a substitute for them. 

What we need you to have (minimum qualifications): 

• High School Diploma and  

• 8+ years of experience years of experience managing successful energy efficiency or sustainability opportunities, with specific experience in one of the following: supporting sales teams, enhancing the customer experience, or retail

OR 

• Bachelor's degree in (Business Admin, Energy, Communication or related field) and 

• 4+ years of experience managing successful energy efficiency or sustainability opportunities, with specific experience in one of the following: supporting sales teams, enhancing the customer experience, or retail customers. 
• Proficient in Microsoft Dynamics 365 Sales Enterprise  
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check 

• Must have a reliable vehicle for local field travel throughout Cecil County, Kent County, Queen Anne’s County, and Caroline County, Maryland. This remote, home-based role includes travel for in-person meetings with utility customers, trade allies, and customer representatives, as well as outreach and event support, as needed. Mileage reimbursement is provided. 

What we would like you to have: 

• 4+ years of related work experience in one of the following: HVAC contractors, distributors, commercial real-estate, federal government or retail customers. 

• Strong proven success supporting sales teams and/or business development  
• Event planning and execution 

• Strong follow-up and follow through skills and ability to successfully generate sales leads through marketing technology  

• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) 

• Working in a fast passed multi-tasking environment 

• Interest in commitment to energy efficiency, environment, and sustainability  

Professional Skills: 

• Excellent verbal and written communication skills 

• High degree of self-confidence, determination, and motivation to excel 

• Desire to push yourself outside of your comfort zone 

Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $85,000- $95,000 range. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00Maryland Remote Office (MD99)