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All Accor

Global hotel management, franchising, loyalty program

Guest Experience Executive

Hotel Guest ServicesUpdated on Nov 11
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMYR2.4k - MYR2.8k /moIn-person

About the Job

Requirements

  • A diploma or degree in Hospitality, Tourism, or a related field.
  • At least 1 year of experience in Front Office, Guest Relations, or Customer Service.
  • Good communication and interpersonal skills.
  • A positive attitude and strong guest-service mindset.
  • Availability to work shifts, weekends, and public holidays.

Responsibilities

  • Deliver guest service and ensure a memorable guest experience throughout each guest's stay.
  • Handle guest inquiries, requests, feedback, and complaints professionally.
  • Coordinate with relevant departments to ensure guest needs are met promptly.
  • Assist with VIP arrivals, special requests, and guest engagement activities.
  • Maintain accurate guest records and follow hotel service standards.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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