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Full-Time

Customer Success Manager

Updated on 10/31/2024

Embrace

Embrace

51-200 employees

Mobile observability platform for app performance

Consumer Software
Enterprise Software

Compensation Overview

$125k - $155kAnnually

Mid

Remote in UK

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Product Management
Development Operations (DevOps)
Requirements
  • 3 - 5 years of experience owning and managing accounts with proven track record of retention
  • Demonstrate self-directed ability to manage simultaneous, complex engagements with minimal supervision by implementing processes and directives
  • Excellent written and verbal communication skills with high emotional intelligence
  • Ability to travel up to 20%
  • Ability and comfort while talking pricing and upsells
  • Excited to work in an ever-evolving and fluid solution-oriented environment
  • Technical aptitude, interest, or background (CS, math, sciences, etc.)
  • High competency and low ego - you have a passion for helping people both inside and outside of your company
Responsibilities
  • Own the customer lifecycle from onboarding to renewals
  • Provide stability and performance improvement insights about our customers’ mobile app to drive recommendations that will directly increase revenue and user engagement
  • Demonstrate implementation strategies for integrating new features and releases
  • Manage the overall relationship and strategic direction with the customer - includes interactions with the CTO, VP of Engineering, DevOps Team, Product Team and individual mobile engineers
  • Ensure that our customers are leveraging the solution effectively and demonstrate ways in which our product creates value by being an Embrace expert
  • Manage communication between our customers and internal teams to resolve technical issues

Embrace offers a mobile observability platform that helps developers and companies monitor the performance of their mobile applications. The platform uses OpenTelemetry to provide insights that focus on real user experiences rather than just server-side data. This allows mobile app developers to understand how their apps are performing in the hands of actual users, which is crucial for optimizing user satisfaction. Embrace differentiates itself from competitors by emphasizing customer impact and providing open-source SDKs for various platforms like iOS, Android, Unity, React Native, and Flutter, making it easier for developers to integrate and monitor their apps. The goal of Embrace is to enhance app performance and ensure that users have the best possible experience with mobile applications.

Company Stage

Series B

Total Funding

$79.7M

Headquarters

Culver City, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-15%

1 year growth

-18%

2 year growth

-12%
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Simplify's Take

What believers are saying

  • The recent $45M Series B funding round led by prominent investors like New Enterprise Associates indicates strong financial backing and growth potential.
  • Embrace's collaboration with Grafana enhances its platform's capabilities, making it more attractive to mobile and DevOps teams seeking integrated solutions.
  • The addition of industry experts like Andrew Tunall as Head of Product suggests a strong leadership team focused on innovation and product development.

What critics are saying

  • The highly competitive market for mobile analytics and observability tools could make it challenging for Embrace to maintain its unique value proposition.
  • Rapid expansion and scaling efforts, fueled by recent funding, may lead to operational challenges and potential dilution of company culture.

What makes Embrace unique

  • Embrace focuses exclusively on mobile-centric data analytics and observability, unlike broader analytics platforms that cater to multiple domains.
  • Their partnership with Grafana to integrate high-fidelity mobile insights offers a unique end-to-end visibility solution for mobile and backend systems.
  • Embrace's emphasis on making 100% of mobile user experience data accessible and actionable sets it apart from competitors who may not offer such comprehensive data accessibility.

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