Solution Expert

Location: (Vienna, Austria)
 
Working hours: Full-time 
 
With our unified SaaS platform deltaconX, we simplify regulatory compliance, to streamline transaction reporting processes. Since the market launch in 2013, we have been committed to helping businesses meet evolving regulatory demands efficiently.
Our platform is a one stop shop for our clients to be compliant with key regulations like EMIR, MiFIR, SFTR, FinfraG, MAS, USDF, ASIC, HKMA, REMIT and many more. As we continue to grow through our Go-Global initiative and strategic partnerships, we are looking for talented individuals to join us in shaping the future of regulatory compliance and delivering innovative solutions to our clients.
As a Solution Expert, you will play an important role in helping our clients successfully implement and operate the deltaconX platform. Acting as the link between our customers, Service Desk, Product Management, and Development, you will support complex functional topics, contribute to solution design, and help ensure knowledge is effectively shared across the organization.
Rather than focusing on day-to-day operational support, you will work on more complex customer scenarios, support solution delivery, and contribute to the continuous improvement of our platform and internal processes.
This role involves regular collaboration with customers and partners and requires travel of up to 50% to support workshops, solution design sessions, implementations, onboarding activities, and other customer-facing engagements.

Your Profile:

• Experience working with enterprise software or SaaS solutions in roles such as Solution Consultant, Business Analyst, Technical Analyst, Application Support, Implementation Consultant, or similar.
• Understanding of regulatory reporting, financial services, or fintech is considered an advantage.
• Strong analytical and problem-solving skills.
• Good understanding of business processes and the ability to translate customer requirements into practical software solutions.
• Experience with APIs, XML, CSV, or other structured data formats is advantageous.
• Strong communication and stakeholder management skills.
• Structured and organized working style with strong attention to detail.
• Fluent English is required; German is considered an advantage.
• Hands-on mentality with a proactive and solution-oriented mindset.
• Open to adopting and working with modern AI-assisted tools as part of the daily workflow.

Your Responsibilities:

• Support the resolution of complex customer scenarios involving regulatory and functional requirements.
• Assist Product Management in clarifying business requirements and validating solution approaches
• Work closely with Solution Delivery, Product Management, Development, and the Service Desk during customer implementations and complex projects.
• Provide guidance on platform functionality and regulatory reporting processes.
• Support the creation and maintenance of internal documentation, implementation guides, and knowledge articles.
• Help identify recurring customer questions and contribute to improving internal knowledge sharing. 
• Provide guidance to the Service Desk on complex functional topics without taking ownership of daily operational support.
• Act as an escalation point for complex functional, regulatory, and application-specific topics with business impact.
• Collaborate with Product Management on regulatory changes, schema updates, and product enhancements.
• Work closely with Development to ensure business requirements are clearly understood and implemented.
• Identify recurring customer challenges and propose improvements to products, processes, or documentation.
• Translate customer feedback into actionable recommendations for Product Management and Engineering.
• Support post-implementation reviews and contribute to continuous improvement initiatives.
• Support the definition of internal and external data quality validation procedures during customer onboarding and go-live activities. 
• Travel to customer locations (up to 50%) to support workshops, implementations, onboarding activities, and solution delivery. 

 

We Offer You:

• A varied role combining customer interaction, solution consulting, and cross-functional collaboration.
• The opportunity to deepen your expertise in regulatory transaction reporting and enterprise SaaS solutions.
• Close collaboration with Product Management, Development, Service Desk, and Solution Delivery teams.
• An international environment with the opportunity for continuous professional and personal development.
• Flexible working hours with a hybrid working model (60% onsite, 40% home office).
• A modern office in the myHive Twin Towers at Wienerberg with excellent infrastructure and attractive benefits.
• Flat hierarchies and short decision-making paths.
• Access to modern AI tools with encouragement to actively use them in your daily work.
• Subsidized gym membership.
• Annual Wiener Linien public transport pass or equivalent contribution toward a parking space (parking subject to additional monthly cost).
• Secure bike parking with shower facilities.
• Private pension plan after 2 years with the company.

At this time, we can only consider applications from EU citizens or Red-White-Red Card holders.
 
We are dedicated to cultivating a fair and inclusive workplace rooted in trust and mutual respect. Embracing diversity is fundamental to our success, and we strive to build a team that reflects a broad range of backgrounds, perspectives, and talents.
 
For this position, we offer a gross annual salary starting at EUR 55,000, taking into consideration the appropriate classification according to the valid IT collective agreement and the willingness to overpay based on qualifications and professional experience.