Full-Time

Senior Customer Success Manager

Strategic Accounts, Remote US

Posted on 9/25/2024

Seamless.AI

Seamless.AI

201-500 employees

Real-time B2B sales lead generation platform

Data & Analytics
Enterprise Software

Mid, Senior

No H1B Sponsorship

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • Bachelor’s Degree in Business, Marketing, or a related field
  • 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
  • Salesforce, Gainsight, Outreach, high density call volume experience an advantage
Responsibilities
  • Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
  • Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
  • Develop and implement strategies to increase customer investment in Seamless.AI products and services
  • Work closely with customer success and sales teams to identify opportunities for account expansion
  • Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
  • Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
  • Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
  • Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base
  • Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
  • Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
  • Escalate issues to drive resolution in a timely, proactive manner

Seamless.AI provides a real-time search engine that helps businesses generate B2B sales leads. The platform allows users to find and connect with their ideal customers, which aids in building a sales pipeline and shortening the sales cycle. By integrating with popular CRM and engagement tools like Salesforce and Hubspot, Seamless.AI eliminates manual data entry, enhancing productivity for sales professionals. Unlike many competitors, Seamless.AI focuses on delivering high-quality sales intelligence, which has earned it recognition as a top sales platform. The company's goal is to help businesses increase their profits significantly through effective lead generation and streamlined sales processes.

Company Stage

Series A

Total Funding

$73.2M

Headquarters

Worthington, Minnesota

Founded

2018

Growth & Insights
Headcount

6 month growth

12%

1 year growth

10%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven personalization in sales is increasing conversion rates for Seamless.AI users.
  • Integration with CRM systems enhances real-time data analysis and sales strategies.
  • AI improves data quality, reducing time spent on data cleaning for Seamless.AI.

What critics are saying

  • Emerging AI-driven sales platforms may erode Seamless.AI's market share.
  • AI integration in CRMs could reduce the need for Seamless.AI's tools.
  • Data privacy regulations may limit Seamless.AI's data collection capabilities.

What makes Seamless.AI unique

  • Seamless.AI offers real-time B2B sales lead generation, enhancing sales pipeline efficiency.
  • The platform integrates with major CRMs, eliminating manual data entry for users.
  • Seamless.AI's AI-driven sales automation improves contact research and data entry processes.

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Benefits

Remote work

PTO

Health benefits

401k

Sales commission

Professional development

INACTIVE