Full-Time

Flow Experience Agent

Concierge

Posted on 9/20/2024

Flow

Flow

201-500 employees

Develops rental properties fostering community connection

Social Impact
Real Estate

Entry, Junior

Fort Lauderdale, FL, USA

Position requires onsite presence in Fort Lauderdale, FL.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Marketing
Requirements
  • High school diploma or equivalent; college or relevant experience is a plus
  • Residential Services or Hospitality experience in a luxury environment preferred
  • Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
  • Computer literacy with the ability to use a variety of software’s
  • Strong attention to detail, problem-solving skills organizational abilities and attention to detail
  • Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
Responsibilities
  • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
  • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
  • Accurately respond to guest requests, making recommendations based on local knowledge and property practices
  • Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
  • Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
  • Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
  • Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
  • Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
  • Handle check-out, cash management, and adheres to cashiering and credit policies
  • Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
  • Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
  • Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)
  • Use various software programs to input special requests and arrangements accurately
  • Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
  • The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

Flow Life focuses on transforming the rental housing market by creating communities that prioritize connection, well-being, and harmony with nature. The company addresses the common issue of renters feeling isolated by developing residential properties that foster a sense of belonging among residents. Their approach is tailored for urban renters who seek more than just a place to live; they want a vibrant community and opportunities for personal growth. Flow Life generates revenue through rental income from properties designed to enhance the living experience, attracting tenants willing to pay more for a supportive environment. The company's core values—give, grow, love, and commit—reflect its dedication to building thriving communities and improving the rental experience as it expands into new areas.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$340.5M

Headquarters

Miami, Florida

Founded

2022

Growth & Insights
Headcount

6 month growth

32%

1 year growth

87%

2 year growth

296%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for community-centric amenities aligns with Flow's offerings.
  • PropTech investment growth supports Flow's technological advancements.
  • Health and wellness features in properties meet increasing tenant demand.

What critics are saying

  • Adam Neumann's controversial past may impact Flow's brand reputation.
  • Regulatory scrutiny on digital wallets and cryptocurrencies could pose challenges.
  • Intensifying competition in South Florida's proptech ecosystem may affect Flow's market position.

What makes Flow unique

  • Flow integrates smart home technology for enhanced tenant convenience and security.
  • The company emphasizes community-centric amenities to foster a sense of belonging.
  • Flow's digital wallet offers innovative financial management for residents.

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Benefits

Medical, dental, and vision insurance plans

PTO

Commuter benefits

401(k) Plan

Monthly phone stipend

INACTIVE