Full-Time
Director of Customer Operations
Updated on 7/25/2026
Simpro
501-1,000 employees
Field service management SaaS for trades
No salary listed
Miami, FL, USA
In Person
On-site role based in Miami, Florida.
 Business & Strategy (1) |
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- Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
- Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
- Decision Quality - Able to make sound decisions that keeps the organization moving forward. Uses data and business insights. Avoids 'groupthink'. Is rational and objective, and takes into account ethical and moral considerations.
- Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
- Global Perspective - Understands a global business with consideration for the factors surrounding this. Considers diverse perspectives and understands how they influence global dynamics.
- Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
- Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
- Own business inspections, root cause and corrective actions, weekly “run-the-business” meetings and quarterly business reviews
- Conduct ad-hoc analysis of business and customer data
- Liaise with Finance on budgets and then translate them to operational targets for the Customer & Customer Marketing teams
- Drive the Customer ‘go-to-market’ plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
- Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
- Ensure that customer retention and growth is predictable and on target by tracking daily and weekly progress vs. business targets
- Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
Simpro provides field service management software for trades and field service businesses. Its platform streamlines operations from job quoting and scheduling to asset tracking and invoicing, and it integrates with existing accounting software to create a smooth financial workflow. The software supports plumbing, HVAC, and electrical trades, and includes features for multiple payment channels to improve cash flow. Simpro Mobile lets technicians manage work in the field, while Simpro Digital Forms enables creating and filling digital forms in the field that pull data from the main build. The company operates on a subscription-based SaaS model and targets service providers in the trade and field service industries.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$392.3M
Headquarters
Brisbane, Australia
Founded
2002
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Simplify's Take
What believers are saying
- The Lightning platform's four AI agents compress technician onboarding from 12–16 weeks to just days.
- JobScribe and JobBrief agents cut billing disputes by up to 40% and accelerate payments by 15–20 days.
- The PCM Integrations partnership with PostcardMania enables automated direct mail that boosts home services sales up to 491%.
What critics are saying
- ServiceTitan and Oracle Field Service will displace enterprise HVAC/plumbing contractors within 12–18 months due to superior 90-rated platforms.
- LiveCosts and Jobber will capture small trade contractors within 6–12 months by offering cheaper scheduling without AI overhead.
- Simpro's $1.7M annual revenue and 24 employees indicate existential undercapitalization, risking failure to sustain Cooper AI development by 24 months.
What makes Simpro unique
- Simpro is the only AI-native FSM platform built from the ground up for trade businesses, not retrofitted.
- Its Cooper AI brain acts as a virtual business partner, continuously learning from real-world trade use cases.
- Simpro ships AI features at 10x traditional speed, with routine requests moving from quarters to weeks.
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Benefits
Health Insurance
Life Insurance
Generous Parental Leave Program
Home Office Stipend
Paid Volunteer Leave Days
Flexible Work Hours
Remote Work Options
Mental Health Support
Employee Assistance Program
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 1%2 year growth
↓ -1%Simpro launches ai-powered scheduling, CRM, and safety solutions for field service. Erik Wiltjer Founder, Cold Sun Enterprise Simpro has unveiled a suite of AI-powered tools designed to enhance field service operations for construction and service-based businesses. The new offerings include intelligent scheduling capabilities, customer relationship management (CRM) functionality, and safety management features. The AI scheduling tool aims to optimize job allocation and routing, potentially reducing travel time and improving resource utilization across field teams. By automating scheduling decisions, the system can help businesses respond more quickly to customer requests and improve overall operational efficiency. The integrated CRM component enables field service companies to better manage customer interactions and data, streamlining communication between office and field teams. This integration allows for more coordinated customer service and improved data consistency across the organization. The safety management tools address a critical concern in construction and field service industries. These features are designed to help companies maintain compliance with safety standards and reduce workplace incidents through better tracking and management of safety protocols. The announcement reflects broader industry trends toward digital transformation in field service management. By combining scheduling, customer management, and safety tools within a single platform, Simpro is positioning itself to address multiple operational challenges that field service companies face simultaneously. These additions to Simpro's platform represent an effort to provide comprehensive solutions that go beyond basic job scheduling, offering construction and service businesses integrated tools to manage their operations more effectively while maintaining focus on safety and customer relationships.
Simpro Group appoints new Chief Human Resources Officer. Published: March 10, 2026 Beth Erickson, a seasoned global HR leader, joins to build high-performance teams that drive innovation and accelerate global growth. Miami, FL - March 10, 2026 - Simpro Group, the global leader in AI-first operating software for the trades, today announced the appointment of Beth Erickson as Chief Human Resources Officer (CHRO). In this role, she will help accelerate global expansion as the company builds a world-class talent engine to support continued product innovation, customer success and operational excellence. "Beth joins us at a defining moment," said Fred Voccola, Chairman and CEO of Simpro Group. "We are advancing our AI-first platform for the trades and strengthening our position in the market. Executing at this level requires disciplined, high-performing teams. Beth brings the leadership and operational rigor to align our talent strategy with our global growth ambitions." The company is significantly expanding its global operations, with plans to add over 1,000 employees in the coming years. Roles will span sales, product development, engineering, customer experience and corporate functions. Half of the new employees will be in the company's new Miami headquarters, further establishing South Florida as a strategic hub for AI innovation. With more than 20 years of human resources leadership experience, Erickson has built and transformed people functions in complex, high-growth organizations. She has led international HR teams, guided organizational redesign during expansion and acquisition, strengthened performance management systems and optimized talent strategies in high-volume, field-based environments. About Simpro Group: Simpro Group builds the AI operating platform for the trades, helping contractors, technicians, and field crews get paid faster, run smarter, and grow stronger. The Simpro Group Pty Ltd is the company behind Simpro, BigChange, AroFlo, and ClockShark, trusted by more than 24,000 businesses and 450,000 users worldwide. From scheduling and dispatch to workforce management, quoting, and invoicing, its solutions simplify complexity and turn it into profit. With teams across the U.S., Australia, and the U.K., The Simpro Group Pty Ltd champion the people who keep the world running and put breakthrough innovation in their hands. Learn more about how The Simpro Group Pty Ltd is powering the trades at simpro.ai. Published: March 10, 2026 Interested to know more? Sign-up to receive monthly insights to keep your field service business growing
Simpro CEO engages in AI and future-of-work discussions at Horizon Summit. A LinkedIn post from Simpro Software highlights Chairman and CEO Fred Voccola's participation in Florida International University's inaugural Horizon Summit. According to the post, he joined educators and industry leaders to discuss how artificial intelligence is reshaping education and the skilled trades. * Unlock hedge fund-level data and powerful investing tools for smarter, sharper decisions * Stay ahead of the market with the latest news and analysis and maximize your portfolio's potential The post suggests that Simpro's leadership is engaging with academic and industry stakeholders on the future of work and AI-driven workforce transformation. For investors, this visibility may indicate strategic alignment with emerging AI trends and potential influence over how training pipelines for skilled trades evolve, which could support long-term demand for the company's solutions. By appearing at a university-backed summit focused on higher education and real-world workforce impact, Voccola's involvement may reinforce Simpro's positioning at the intersection of education, industry, and innovation. While the post does not detail specific products or financial metrics, the emphasis on AI and future-of-work themes could signal ongoing efforts to keep the company's offerings relevant in a technology-driven service management market.
Simpro Group has acquired Delight, an AI-driven customer engagement platform for field service and trade businesses, as part of its strategy to build an AI-first operating platform for the trades sector. The deal focuses on converting completed jobs into repeat work through automated follow-ups and recommendations. Delight, previously a Simpro integration partner, is now fully integrated into Simpro's platform and available to customers globally. The company said early users have reported significant gains in sales and recurring revenue within weeks. The Delight team will join Simpro to develop AI-powered capabilities alongside the company's existing product portfolio, which includes BigChange, AroFlo and ClockShark. Simpro positions the acquisition as targeting revenue expansion from existing customers rather than solely new lead generation, emphasising customer lifetime value and sustained profitability.
Simpro Group accelerates its AI-first strategy by acquiring Delight. Discover how this AI tool drives repeat business and revenue for the trades.