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Keeper Security

Zero-knowledge data protection platform

Director of IT Operations

IT OperationsPosted on Nov 9
Full-time

About the Job

Requirements

  • At least 10 years of progressively responsible experience in IT leadership, enterprise infrastructure, end-user services, and IT service management.
  • Demonstrated experience leading global IT operations for a distributed or multi-site workforce.
  • Experience building, managing, and developing high-performing IT Operations or corporate IT teams.
  • Experience managing IT budgets, vendor relationships, licensing, and SaaS spend.
  • Strong working knowledge of identity and access management, including single sign-on, System for Cross-domain Identity Management provisioning, token-based authentication, and role-based access controls.
  • Experience with IT service management platforms, configuration management, and IT asset management.
  • Experience leading or supporting IT onboarding and offboarding for a growing, distributed workforce.
  • Proven experience designing, testing, and managing disaster recovery and business continuity programs, including cloud failover.
  • Experience establishing IT service-level agreements, operational key performance indicators, and executive reporting.
  • Strong understanding of endpoint management, enterprise applications, collaboration platforms, and workforce technology.
  • Experience operating in a security-conscious or compliance-driven environment.
  • Ability to use artificial intelligence tools effectively to improve IT operations, documentation, troubleshooting, and workflow efficiency.

Responsibilities

  • Develop and execute a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy.
  • Operate with a customer-zero mindset, ensuring Keeper’s internal IT environment reflects and validates its product philosophy.
  • Lead global IT operations supporting a distributed, multi-site workforce and DevOps organization.
  • Build, develop, and lead the IT Operations team, including staffing, performance management, and succession planning.
  • Own the IT operating budget, forecasting, cost optimization, licensing, and software-as-a-service spend.
  • Oversee endpoint management, collaboration systems, enterprise applications, and virtual desktop environments.
  • Ensure secure and frictionless access to corporate systems, software-as-a-service platforms, and development environments in partnership with Network and Security Operations.
  • Govern software-as-a-service application onboarding, ownership, access permissions, integrations, and decommissioning.
  • Maintain accurate configuration management, asset inventory, and full hardware and software asset lifecycle management.
  • Establish and manage a multi-tiered IT support environment for a global employee population.
  • Own the IT service management framework, including incident, request, problem, and change management processes.
  • Establish measurable service-level agreements and operational key performance indicators, with regular executive reporting.
  • Oversee internal IT requests, end-user systems, asset management, and daily IT operations.
  • Own on-call coverage, escalation paths, and after-hours support for critical IT services.
  • Develop and maintain IT support documentation, knowledge base resources, procedures, playbooks, and operational plans.
  • Own the workforce identity lifecycle, including provisioning, deprovisioning, role-based access assignment, and identity governance.
  • Enforce token-based authentication and single sign-on across Keeper’s corporate systems.
  • Ensure user access changes are processed according to approved policies and maintained in auditable records.
  • Partner with Security Operations on periodic access reviews and remediation of excessive or orphaned accounts.
  • Lead and support the new-hire IT onboarding process, ensuring devices, accounts, access, and software are ready before each employee’s start date.
  • Define and maintain onboarding workflows, checklists, and runbooks in partnership with Human Resources, People Operations, and hiring managers.
  • Oversee hardware procurement, imaging, asset assignment, shipping, and remote setup support for new hires.
  • Track onboarding service levels, employee satisfaction, and time-to-productivity metrics.
  • Own disaster recovery and business continuity planning for corporate and internal systems in partnership with DevOps.
  • Plan, execute, and report on failover testing, managed Domain Name System failover, and cross-region recovery exercises.
  • Define and track recovery time objectives and recovery point objectives for IT-owned systems.
  • Lead business continuity tabletop exercises and incorporate lessons learned into plans and runbooks.
  • Communicate company-wide regarding system status, downtime, and scheduled maintenance.
  • Govern enterprise change management, including change calendars, maintenance windows, and change freezes.
  • Manage IT vendor relationships, service-level performance, contract renewals, and third-party service delivery.
  • Partner with Procurement and Security on vendor evaluations and third-party risk reviews, including Federal Risk and Authorization Management Program and Impact Level 5 requirements where applicable.
  • Support audit readiness and control evidence reporting for IT-owned controls.
  • Maintain documented IT controls and evidence supporting System and Organization Controls 2, International Organization for Standardization 27001, and related compliance frameworks.
  • Drive operational maturity through IT automation, observability, reliability engineering, and continuous process improvement.

Desired Qualifications

  • Experience supporting System and Organization Controls 2, International Organization for Standardization 27001, Federal Risk and Authorization Management Program, Department of Defense Impact Level 5, or similar compliance frameworks.
  • Experience supporting a global technology or cybersecurity organization.
  • Experience with IT automation, observability, or reliability engineering programs.
  • Experience managing virtual desktop environments and distributed workforce infrastructure.
  • Experience with enterprise software-as-a-service governance, application rationalization, and access reviews.
  • Experience leading business continuity tabletop exercises and cross-region recovery testing.
  • Experience working with Human Resources and People Operations to improve employee onboarding and offboarding.

About the Company

Keeper Security

Zero-knowledge data protection platform

Keeper Security provides a zero-knowledge data protection platform for individuals and businesses, delivered on a subscription basis. It protects sensitive information by encrypting data so that even Keeper cannot access it, ensuring user privacy. The platform is scalable to fit anyone from individuals to large enterprises and offers features like advanced provisioning, reporting tools, delegated administration, and 24/7 support. What sets Keeper apart is its zero-knowledge architecture combined with extensive auditing and certification, giving customers strong privacy guarantees and trust. The company also offers multiple plan options (personal, family, student, business, enterprise) and multi-year subscriptions to reduce costs and ensure ongoing access to updates and support. Overall, Keeper’s goal is to provide a trusted, private, and scalable security platform that keeps user data protected and accessible to authorized users through continuous improvements and reliable service.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$60.3M
Headquarters
Chicago, IL
Founded
2011

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